A&E Tows - towed my vehicle, when I picked it up, the front bumper was damaged Mesquite Texas

Complaint Against A&E Tows LLC – Vehicle Damage & Negligence

On May 3, 2025, A&E Tows LLC towed my vehicle (Lincoln MKZ, plate RBL-6009) around 2:00 AM. When I retrieved my vehicle on that same day, I discovered that the front bumper was hanging off and visibly damaged. This damage did not exist prior to the tow. I have time-stamped photos showing the vehicle before and after the tow. A&E’s on-site employee also acknowledged that the damage occurred while in their possession.

I emailed the company on May 4, 2025, May 5, 2025, provided photos and later sent both the tow release receipt and a repair estimate on May 8, 2025. Their representative, JoAnna Jones, responded that the matter had been forwarded to management and that their normal response time is 24 hours (excluding weekends). As of May 12, 2025, I have received no resolution, no follow-up, and no accountability from the company.

A&E Tows LLC has demonstrated gross negligence, lack of transparency, and failure to address property damage caused by their service. I am requesting formal investigation and assistance in holding them responsible for the damages incurred.