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Report: #1499790

Complaint Review: AerLingus -

  • Submitted:
  • Updated:
  • Reported By: Vicky — Maplewood United States
  • AerLingus United States

AerLingus Aerlingus cancels US flights and refuse to issue refunds.

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This airline sent an email in June stating all flights from the US are cancelled in a specific timeframe, this impacted my travel. They did not offer refunds instead you have to make a "request” for one. I completed my request and waited for a month, I contacted them and they told me I needed to be patient and it would be "reviewed” in a couple of business day. It’s now over two months, I have called multiple times and have been told it will be escalated. I have asked for a supervisor and they say there are no supervisors, and I have to email them on their website.

They have hung up on me for asking why I am not receiving a refund and it’s over two months. I believe they intend to keep all of our consumer monies on cancelled flights. On their social media page you can people hundreds of posts of people waiting since March 2020. I want people to beware of this airline, do not book travel with them.

This report was posted on Ripoff Report on 09/12/2020 09:07 PM and is a permanent record located here: https://www.ripoffreport.com/report/aerlingus/cancels-flights-refuse-issue-1499790. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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