AIG Travel Guard Travel Guard Not refunding my airline tiket price. Stevens Point WI

In January 2020 I purchased 2 airline JetBlue tickets and travel insurance from AIG Travel Guard for a round trip to Florida trough Expedia. My travel dates were March 21 2020 and returning March 29th. Unfortunately, me and my wife who was working in a nursing home got very sick with the COVID-19 virus. We were very sick for over a month and a half and there was no way to travel with an airplane. We got tested and we ware positive for the COVID-19 virus.

Our doctor ordered us to stay home under quarantine and not to travel at all. We canceled our flight with JetBlue and filed a claim online with AIG Travel Guard for a full refund of our airline tickets. We submitted letters from our doctor and our COVID-19 blood test as per AIG’s request. Now it is over 2 months and we never received our refund and every time we call them (after we are on hold for 40 to 60 minutes) they keep telling us "We are experiencing unprecedented call volumes and extended hold times due to the Coronavirus (COVID-19) outbreak”.

We would like a full refund ASAP from this company, we had paid them for that insurance, and they must honor it.