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Report: #1524264

Complaint Review: Airbnb Inc. and - Kissimmee Florida

  • Submitted:
  • Updated:
  • Reported By: Aimee — Malibu United States
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  • Airbnb Inc. and Kissimmee , Florida United States

Airbnb Inc. and Florida Fun Airbnb Predatory greedy Airbnb host Airbnb Inc. takes no accountability for facilitating Kissimmee Florida

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I booked a stay listed on airbnb from their host “Florida fun” aka Within 24 hours I learned the family member that I was planning to visit in Florida had been diagnosed with a thyroid tumor and would be having to undergo treatment instead of seeing us in their hometown of Kissimmee. I immediately contacted the host and told them of the news. They refused a refund and asked for proof. I sent them images of the text conversation. They denied my claim with no words or anything just denied and kept the money for my stay saying they have a no refund policy. I was out $837 for a service not completed! I contacted Airbnb support  and they denied a chargeback. They said the seller had a no refunds policy so there's nothing that they can do. I believe that Airbnb is facilitating unethical business. I want to note that it would have been easy to book this by mistake as there is no slide to reserve button that most use to protect buyers on their site. The host Floridafuntourism.comhas the property relisted on the same date and will likely have it rebooked. I don’t see how they lost any money but I do see how they are preying on customers for extra profit! Both Airbnb inc and are actively looking for every way that they can profit even if it is at the loss of others. No service was provided but I still am paying for the stay. I will try to chargeback through my card but I believe both of these companies need to be investigated.

This report was posted on Ripoff Report on 01/30/2023 04:42 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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