Complaint Review: Al Tenneson comcast - Philadelphia PA
Al Tenneson comcast Constant mistreeatment and harrassment Philadelphia PA
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This started in December my area was having a lot of outages and I was getting credit. The would send signals , change boxes same thing. Al called me and said he was over my account and he was sending a team out there to fix the issues.
They came but didn't have the tools they needed so they returned a week later. He told me that I was done getting credits and that your services have to be out for 4 hours or more to get credits. A few months later I received a high bill because he had reversed between $200-$500 in credits from my previous bills and he has been auditing my account every since then he reversed credits often. And he's rude as hell.
I sent a fcc complaint they all take up for each other that S what the reps at corporate told me. I told them they i don't want him calling me or talking to me period. He acts like he has a personal vendetta against me I don't know him.
Every time I call for a tech he will call and tell me that if they don't find anything wrong that S a $75 charge. I'm tired of being treated like a child . He puts notes on my account staying that I have to call him for extensions or credits. I don t know if he's prejudice or not.
I refuse to deal with me and I don't want him calling me period he's a bully. I've never heard of reversed credits until he started this. I wish I could have another cable company but my building doesn't allow it. I'm tired of him picking with me. I've never had a corporate manager from anywhere do anything like this to me before.
If I hadn't came across this website i wouldn't have known that there were others getting this same treatment from him or a member of his team. Thanks to him reversing credits every month I'm always behind or past due. Comcast let's him d o what he wants to people and it's not fair.
I just want him to leave me alone I'll talk to Comcast if the rep is nice but not him they can email me. He wouldn't even give me a payment plan had to pay total $505 instead of $240 because he said so. No one has anything nice to say about him. I'm assuming he throws his weight around and bullies people it stops with me today.
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