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Report: #1489349

Complaint Review: Alarm Monitoring Services Cencom Inc - Kirkland Washington

  • Submitted:
  • Updated:
  • Reported By: Todd — Atlanta Georia United States
  • Alarm Monitoring Services Cencom Inc 8525 120th Ave NE, Suite 222 Kirkland, Washington United States

Alarm Monitoring Services Cencom Inc Alarmmonitoringservices.com FireMonitoringServices.com ElevatorMonitoringServices.com Alarmpartner.com VirtAlarm.com Monitor Alarm Services Kirkland Washington

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I have tried three times to cancel the alarm service and they will not let me cancel until I pay what they claim I owe them.  I did not allow them authorize them or ask them to renew my service.  I emailed them and called them and they said the only way to cancel is to go onto their website and cancel. 

I try and it says I cannot cancel and will keep accruing charges until I pay in full then I can cancel.  This should be an illegal practice and how can I cancel if the charges are not valid and they will not let me cancel until I pay what I do not owe. 

I have not had service with this company as the old arm stopped working I told them several times and got a new alarm with a new company and all new equipment in January of 2019, when I still had time left for my completely paid in full service. 

In fact there was 3 months left that I paid for in full that I did not ask for as a refund and they did not give refunds, but I did tell them the unit was disconnected and not working.  I went on three times to cancel but it would not let me I kept calling and finally gave up as no one was able to help me and they kept telling me I had to go online. 

I have asked for a copy of the contract several times and not authorized any additional charges as this was a yearly agreement that was paid in full and would be charged in full at each renewal without any peroration if I canceled early.  I did not authorize it to be renewed and again tried to cancel several times.

TO GOOD TO BE TRUE DO NOT DO BUSINESS WITH ANY OF THESE COMPANIES!!!!  IT IS A RACKET, YOU CANNOT CANCEL IF YOU OWE THEM MONEY BUT THEY ADD FEES SO THAT YOU ALWAYS OWE THEM AND THEN THEY WILL REPORT TO CREDIT BUREAUS.  BEWARE...

This report was posted on Ripoff Report on 12/20/2019 12:22 PM and is a permanent record located here: https://www.ripoffreport.com/report/alarm-monitoring-services/kirkland-washington-dotcom-1489349. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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