ALI Express Master Instrument Store Took money, did not ship product china

I purchased a Les Paul copy guitar from ALI Express for $279.00.  Everything appeared to be going normally until the tracking showed that the order was at US customs pending clearance.  The status never changed for over a month and still remains in that status. My order included the cost of shipping.

When I contacted AL I express they stated that it was my responsibility to pay any import taxes and for me to contact US customs. I was not happy with this response but proceeded to contact customs. US customs advised me that they had no record of the tracking number or this order anywhere in their system nationwide.

When I contacted a LI express it was like they never even read what I was telling them and said I would have to contact customs . They proceeded to close my complaint. So I was charged for an item I never received. I will never do business with this company again and will make sure I share my experience with others.

They made no attempt to get involved with the shipping and get me my product  or to further investigate. They relied on their in accurate tracking that said the order was at customs even though I told them customs does not have it and gave them contact information.

Do not use this company they are bad news and customer service is terrible.