Report: #1501701

Complaint Review: Alibabaexpress - San Mateo, CA

  • Submitted:
  • Updated:
  • Reported By: SamDow — ottawa Canada
  • Author Not Confirmed What's this?
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  • Alibabaexpress 400 South El Camino Real Suite 400 San Mateo, , CA United States

Alibabaexpress Shipped me the wrong part. An European connection rather North American electric connection San Mateo, CA

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I ordered (LCS1620 Lithium Battery Charger for BLACK & DECKER Rechargeable Battery Charger 20V for LBXR20 LB20 LBX20 LBX4020 LB2X4020 Part) on Line and received it but with wrong electric connection. Rather a North American connection they shipped me European witch cannot plug into the outlet. Order ID: 8018354254158863.

When I complained about it, Alibabaexpreess opened a dispute section in order to resolve my problem, however, even after I provided them with all information, they decided that the seller did not do anything wrong and told me sorry no refund or exchange. 

They ask me to demonstrate on video that the part does not work, which is not a reasonable request since it may cause fire if I do that. I did provide them with picture and also a video to show the North American outlet. Here is the respond that I got from them;

Problems with the order Judgement from AE Invalid Reason Cannot turn on Invalid Video is needed for this complaint Plug is not as described Invalid There is no difference between your received product and the website's one. Please mark out all the different parts between them.

This report was posted on Ripoff Report on 11/08/2020 08:30 AM and is a permanent record located here: https://www.ripoffreport.com/report/alibabaexpress/san-mateo-ca-shipped-wrong-1501701. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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