Complaint Review: All Appliance and HVAC Service, INC - Sunnyvale CA
All Appliance and HVAC Service, INC Fast Refrigeration Service Charged more than the agreed to service fee Sunnyvale CA
The other day I woke up to water all over my kitchen floor. I realized it was coming from the refrigerator. A 4 year old, $4000, LG refrigerator. I opened it and found it was not cooling. All of the food was ruined and defrosted.
I set up an online appointment with my Home Warranty Company. By the time they got back to me, they said the soonest they could come out was 3 weeks away. Since this is the only refrigerator in my house, this was not going to work.
I desperately spent a good part of the day trying to get someone to come fix my refrigerator. I had no luck. Some businesses did not even answer their phones. The ones I did contact, said they did not work on LG refrigerators.
I looked up “refrigerator repair” online and a company called “fast refrigeration service” showed up first on the list. They claim same day service, free estimates with repairs, etc… I called the mobile phone number listed. The person at the other end said hello and then paused. I was thinking this was the wrong number because you would think the person would have said something like, fast refrigeration service, can I help you, instead of just saying hello. I asked him, is this fast refrigeration services? He said yes. Then just paused. I asked him if he came to my town, (which is approximately 57 miles away from his business). He said yes. I asked him if he worked on LG refrigerators. He said yes. I then explained to him the reason for the call. He said it would be a $65 service call and that they could come out between 2 and 4pm that day. I was happy about this because finding an LG refrigerator service person near my town is almost impossible.
I should have realized when the guy answered the phone the way he did, there were going to be problems.
So, I waited for the service person to show up. At 4pm, the service person, Frank, called and said he was about an hour away because the traffic was bad. I explained to him that this was not a problem and that I would be home.
At 5:30pm, Frank called me again and complained that my town was too far away and that the service charge would now be $90. I protested and told him that I was told it was $65 by someone I spoke to when I set up the appointment. He said I know but your house is too far away. He then said do you want me to come or not.
At this point, my refrigerator had not worked for 3 days. I told him to come.
When he came to my house he quickly looked at my refrigerator, like 3 minutes, and said that my compressor was bad. He said it would cost about $1500 and would take a month to fix because of waiting for the part from LG. He then said I can’t help you.
He then wrote his invoice. I explained to him that I did not think it was right to pay $90 when I was told it would be $65. I asked him if he was the person I spoke to when I set up the appointment. He said yes. I said, “So even though you told me you would come to my town and you told me the charge was $65, you are not going to honor this?” He said yes. Its $90. He said I am losing money on this. I told him this was not right and paid him. He then said he was never going to service my town again because it is too far away. I told him that would probably be a good idea. I also told him to think about my time he wasted since he showed up 1.5 hours later. He did not care.
As he left, he then tried to sell me a refrigerator he had in his vehicle for $350.
His invoice he wrote says “All appliance and HVAC Service, Inc.”, but online, he is under “fast refrigeration service.”
Whatever you do, DO NOT give this guy your business.
This report was posted on Ripoff Report on 07/21/2021 03:11 PM and is a permanent record located here: https://www.ripoffreport.com/report/all-appliance-hvac-service/sunnyvale-ca-fast-charged-fee-1510229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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