All Stars RV 11 Months and Repairs Not Completed Littleton Colorado

Before we took our camper to All Stars RV, I looked at its reviews and they were mostly favorable. But that was not our experience at all. After 11 months, we took our camper to another facility to complete repairs All Stars still had not done.

All Stars could or would not schedule our repair. In hindsight, I think it doesn’t have scheduling software (it seems to manage repairs with plastic sleeves full of customer information hung on multiple walls in the office). We dropped our camper off to wait its turn. Colton Swan (owner’s son) told us we would have it back in 8 weeks. It actually took 4 months (twice as long) to complete only some of the repairs, but we needed the camper so we took it.

After we picked the camper up, the warranty company told me repeatedly that All Stars had not given it what it needed to authorize more repairs. To speed things up, I wrote words for Colton to send to the warranty company in an email. He told me he could not send emails to it. But he later admitted he could and he even sent me an email he had received back from the warranty company. In the end, I sent a letter to the warranty company with the information it needed and it authorized an additional five repairs.

I asked Colton to order parts for those repairs right away. After three weeks, I called about the additional repairs. No one answered. I left a voicemail, asking about the repairs. No one ever responded to my message. I called again the next day and again the day after that and still got no answer. We ended up going on a trip without having the repairs made. During our trip, the thermostat (one of the repairs not yet made) failed completely. We had to figure out how to install a new thermostat while we were sitting in the campground.

When we got back home 6 weeks after I asked Colton to order parts, I emailed him about the rest of the repairs. He did not respond. Two days later, I called and he happened to answer. When I was talking to him, he checked a vendor’s website and told me it was in the process of shipping a new oven (one of the repairs). In other words, Colton did not order the oven until he got my email six weeks after I asked him to order parts. And he still had not ordered any of the other parts.

When we got the oven installed, I asked Colton to refund what we had paid for one of the repairs the warranty company later authorized. Colton referred us to Rob, his father and owner of the company. Rob told me he would not give us a refund because it would screw up his computer. Huh?! I told Rob I was frustrated that Colton had taken so long to order the oven and that he still had not ordered any of the other parts. Rob told me that was in the past and he prefers to live in the present. I’m not kidding. That’s really what he said. Then he told me I could yell at him all I wanted. I did not want to yell at him. I just wanted to get the repairs made. Rob ended up shrugging his shoulders and walking away.

After we left All Stars that day, I sent Colton an email to make sure he had ordered the other parts. He never responded. By then, it was then 11 months after we first dropped our camper off at All Stars. I contacted another repair facility to complete the remaining repairs. I am happy to report the new repair facility is far more responsive than All Stars.