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Report: #1526402

Complaint Review: Al's Service - Farmington NM

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  • Reported By: Julia — Farmington NM United States
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  • Al's Service 1820 E. 20th St Farmington, NM United States

Al's Service Alcolock Installer Awful Customer Service Farmington NM

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Awful customer service!! Very disorganized and unprofessional!! I dropped my vehicle off two days prior for an air conditioning leak. The girl who was working in the front office, only asked for my phone number and what the problem was. Didn't ask for any vehicle information, or my name or any other contact info. She then tried to tell me what I had done wrong with my vehicle. That should have been my first clue. She then advised me that she had no idea when my vehicle would get into the garage or when I would be able to get it back. I called twice the next day. The first time we spoke, she stated that she would call me back within the next 30 minutes. TWO HOURS LATER I called again, having not heard from her, to ask for the estimate. She gave me several excuses as to why she didn't call and gave me my estimate. I stated that the timeframe wasn't going to work for me and I was coming to get my vehicle. She told me they were "technically closed" and she couldn't wait the 15 minutes for me to come pick up my vehicle. I only have the one vehicle and now have to wait due to her incompetence.  I was still charged and they did nothing to fix my vehicle.  Will definitely be sharing with friends and colleagues to never go there due to incompetence, lack of customer service and no visible management structure.

This report was posted on Ripoff Report on 05/16/2023 04:08 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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