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Report: #1508646

Complaint Review: Amazon/Audible - Newark NJ

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  • Reported By: Ralph — Miami FL United States
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  • Amazon/Audible 1 Washington Park Newark, NJ United States

Amazon/Audible They deleted 50% of audiobooks (around 30 books) from my account, and refused to do anything about it. Newark NJ

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I have bought Audible books for several years since 2003. Amazon bought Audible several years ago. A few years ago Audible/Amazon deleted 26 books from my account. I complained about it, and there restored them. By the last week of May 2021, I found myself unable to listen to my audiobooks since Itunes did not recognize them. I also noticed those 26 audiobooks were missing from my account.

I immediately contacted Audible, reported these issues, stayed in a live chat for 2 hours, and no support was provided. I made other attempts via chat, but no support received and nobody contacted me.

Today, I decided to make a last attempt and directly contacted Amazon/Audible, had three chats and one phone call. They refused to provide any support and they hang up the phone call. 

This report was posted on Ripoff Report on 06/03/2021 11:06 AM and is a permanent record located here: https://www.ripoffreport.com/report/amazonaudible/newark-nj-deleted-audiobooks-1508646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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