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Report: #1522113

Complaint Review: AMC Entertainment - Leakwood Kansas

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  • Reported By: Rebekah — Concord California United States
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  • AMC Entertainment 1150 Ash Street Leakwood, Kansas United States

AMC Entertainment AMC takes advantage of the disabled during global pandemic Leakwood Kansas

*Consumer Comment:'s all their fault

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After pausing due to the shut down, AMC resumed charging me on a monthly basis for their A-list service without my consent or knowledge. They proceeded to charge me for over a year for a total of almost $400. This is after I had called during the shut down to make sure that my service was not going to automatically reactivate. At that time I wanted to cancel, but the representative assured me that I did not need to cancel, and it would not resume automatically. The representative assured me that I would be contacted, and have to opt in before I would be charged again. This was clearly untrue and he just said whatever he had to in order to keep me enrolled. Apparently they sene one email informing people the charges would resume but I sustained a spinal cord injury That’s distracted me from checking my email or bank statement closely for some time. When I discovered this discrepancy and the fact that I have been being charged for a service that I had not used nor intended to use without my consent. I contacted AMC to discuss this matter, and it was simply told that “refunds are not possible” for A-list memberships. This policy is not acceptable to me and charging people on a monthly basis without getting Consent is a sneaky and nefarious practice and just plain bad business. This practice takes advantage of people during a stressful time. Even after explaining my situation, AMC refused to offer me a refund of any kind. This huge corporation is not making enough money so they have to take advantage of people with disabilities? $400 is a lot of money for me and it is a drop in the bucket for them. This is simply not right and it is disgusting and despicable. I used to really enjoy going to the movies at AMC and I was a loyal patron. I cannot in good conscience continue to patronize their establishments as I am extremely disappointed with their lack of consideration and common human decency. 

This report was posted on Ripoff Report on 10/25/2022 04:13 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment's all their fault

AUTHOR: Robert - (United States)

POSTED: Wednesday, October 26, 2022

When you originally signed up you gave them consent to charge your card on a monthly basis.  They actually didn't need to send you any notification or get your consent again to start charging your card. But even so, they did send you a notice, it isn't their problem if you failed to read it. I bet you didn't complain when they just paused your payments without first getting your approval.

As for being a "loyal" customer. You were going to cancel your membership. If you had no intention of resuming the service, why did you allow them to continue to pause it instead of canceling at that time?

The fact that you didn't pay attention to your bank account for a year is not their fault. If $400 is a lot, then that is even more of a reason to monitor your account. How many other charges are being made that you are unaware of?   Or should we guess that this was the only company out of the 9999 other companies you do business with because they are the only company in the world that somehow knew you were disabled and figured that they could rip you off?

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