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Report: #1484255

Complaint Review: American Cruise Lines - Guilford Connecticut

  • Submitted:
  • Updated:
  • Reported By: Robert — moncks corner SC United States
  • American Cruise Lines 741 Boston Post Road suite 200 Guilford, Connecticut United States

American Cruise Lines The cruise ship as displayed in brochure was not the same. Failed to provide excursions we paid for Guilford Connecticut

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The cruise ship America left port under adverse weather conditions (impending Hurricane) There was not boarding security. Rooms were advertized as Southern decor. The rooms were actually plain simple rooms.  The prot of calls were not feaseable because of high levels on the Mississippi River.

The crew failed to adequately inform us of the changing itinerary and cancelled port calls. The cruise cost my wife and I $5100.00. We got off after 2 days because of the imcompetent actions of the crew to insure our safety and the failure to meet the agreed schedule.

I have tried unsuccessfully recoup our losses but they only offered a 1000 cruise credit for next time.

This report was posted on Ripoff Report on 08/29/2019 12:10 PM and is a permanent record located here: https://www.ripoffreport.com/report/american-cruise-lines/guilford-connecticut-ship-1484255. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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