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Report: #1519690

Complaint Review: American Honda Motor Company - Torrance CA

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  • Reported By: Steve — California United States
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  • American Honda Motor Company 1919 Torrance Blvd Torrance, CA United States

American Honda Motor Company Infotainment Device Out of Service Torrance CA

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   On May 31st 2018, I was not happy to buy my 2nd Honda Civic as I had a bad experience with my 1993 Honda Civic. The reason, I bought 2nd Honda Civic as my wife wanted this car badly. And the reason I did not want to buy the 2nd Honda Civic for the following reasons with my 1st Honda Civic

1.       The Spark Plug Distributor was old technology whereas Toyota Tercel (which was cheaper than Honda Civic) had an electronic spark distribution system.

2.       It was a pain to do regular maintenance compared to Toyota’s

3.       Did not last as long as the Toyota Tercel which my friend bought.

4.       Was expensive to maintain compared to Tercel.

Sometime in October 2021 the infotainment system started giving problems. It used to go blank for sometime and come back, touch screen stopped working, could not see the backup camera on the right- hand side camera.

Did some research on the web and and found out that lot of Civic owners had these issues? I tried some of their ways of fixing by resetting the system, replacing the fuse. Worked for a few months and then it totally went dead in the first week of January 2022. There was no recall on this issue but Honda Pilot owners had a similar issue and there was a recall on it after numerous complaints being filed with NHTSA.

I filed a complaint with NHTSA and contacted the Lemon Law lawyers. They mentioned that you have one issue with this car, but if you had multiple issues, we would gladly pick up your case and advised me to contact Honda.

In the mean time I took my car to the Honda Dealer and they charged me $2670.94 for replacing the power block behind the infotainment system. So, I paid 15% of the car price for replacing this part which was a highway robbery.

I contacted Honda Company in the last week of January and was given a case number. Honda contacted me a few times to update me about the case. Finally, they contacted me in the 1st week of July and implied that it was my fault that the infotainment was out of service and they cannot help me in any way.

If any of you Honda owners reading this and having similar problems please file a complaint with NHTSA, contact the lemon law lawyers and file a complaint with the Honda Company. If enough of you take the above steps, then some action will be taken and the consumers will not be left holding the bag.

This report was posted on Ripoff Report on 07/12/2022 09:35 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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