amy diener Art work from an American Artist in Thailand paid 350$ and never received anything. Khlong Toei, Krung Thep Maha Nakhon Bangkok

So essentially met this person through an online dating web site. Amy Diener has a web site where she is an artist selling works of art.  Chatted over a few month but never met and then she asked if I would be interested in purchasing some of her art work.  I requested a video chat before deciding on a painting to purchase.  Ms. Diner indicated that she was located in Thailand even though her company and her citizenship is American. 

 I selected a painting for purchase and the sale was don through Pay pal.  Due to the Covid-19 she indicated that the delivery might take a few months.  When I went to Pay pal to initiate the purchase I noticed that my address was not correct so made sure to put the correct address in the notes.  However, Ms. Diner indicated that she did not see the message and sent the item to a previous address.  I already had a change of address with USPS and I checked to their website to insure the package would come to my new address. I waited for a few months and then checked with USPS and they showed the item as being delivered, however when I check with the new owner of my previous residency, I was informed that nothing had arrived at the address in my name.  

At this point I notified Ms. Diener and she said that was unfortunate and referred me to the policy in her website which detailed in correct address and return policy.  I continue to wait to see if maybe the item was coming to my current address. Once again I contacted Ms. Diener and once again she referred to her site.  After going back and forth and still not receiving the painting I contacted USPS directly and spoke with a representative.  They informed me that even though their web site indicated delivery that does not mean the package was delivered. 

 They also informed me that they could not verify receipt of the package from Thailand and that it is the responsibility of the sender to file a complaint if the packaged is not delivered and then in turn make the receiving party whole.  After reading Ms. Diener website a realizing the was contrary to our discussion and what was posted on her site. I began to realize that there was a potential fraud taking place.

At this point I contacted Pay pal to report this as a potential fraud, however since it was past the 180 day period, I was unable to request a refund.  I then contacted my bank and they issued me a refund and are continuing an investigation. So at the end of the day I paid $350 and I received no painting or any indication from Ms. Diener to send me a replacement or refund my money.