AncestryDNA Never received DNA results

I sent the kit in on December 31st and it says results in 8 weeks, I received an email stating there were delays due to Covid in February and another email saying it would be another 4 to six weeks in March and another email saying I would have the results by April 28th and still nothing. I called to say forget it all just refund me my money, I first got a lady who said well the DNA was already extracted so I don’t know if we can refund and she transferred o Melissa who came up with and excuse of my DNA was rejected on April 2nd so I won’t get the results till the end of May now.

I told her I got no email saying anything like that but that they would give me 3 months of ancestry family tree for free. But because I bought it thru Amazon she can’t give me a refund, I don’t want anything free from AncestryDNA they are a complete scam. They refused to refund me and just want to brush me off now. I will also contact Amazon and I told them I will let everyone know what a scam they are.