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Report: #1507555

Complaint Review: AncestryDNA -

  • Submitted:
  • Updated:
  • Reported By: Judicat36 — Chicago Illinois United States
  • Author Confirmed What's this?
  • Why?
  • AncestryDNA United States

AncestryDNA Never received DNA results

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I sent the kit in on December 31st and it says results in 8 weeks, I received an email stating there were delays due to Covid in February and another email saying it would be another 4 to six weeks in March and another email saying I would have the results by April 28th and still nothing. I called to say forget it all just refund me my money, I first got a lady who said well the DNA was already extracted so I don’t know if we can refund and she transferred o Melissa who came up with and excuse of my DNA was rejected on April 2nd so I won’t get the results till the end of May now.

I told her I got no email saying anything like that but that they would give me 3 months of ancestry family tree for free. But because I bought it thru Amazon she can’t give me a refund, I don’t want anything free from AncestryDNA they are a complete scam. They refused to refund me and just want to brush me off now. I will also contact Amazon and I told them I will let everyone know what a scam they are.

This report was posted on Ripoff Report on 04/29/2021 12:17 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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