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Ripoff Report | ANNIE CLOTH CHICV UK Review - Rayleigh,, Essex
Report: #1496082

Complaint Review: ANNIE CLOTH CHICV UK LIMITED - Rayleigh, Essex

  • Submitted:
  • Updated:
  • Reported By: Cris — San Mateo California United States
  • Author Confirmed What's this?
  • Why?
  • ANNIE CLOTH CHICV UK LIMITED Suite 31a, Philpot House Rayleigh,, Essex United Kingdom

ANNIE CLOTH CHICV UK LIMITED CHICV UK LIMITED Online Scam - Items delivered were not was I ordered Rayleigh, Essex

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On 4/25, I placed an online order on the UK website www.anniecloth.com for clothing​. The amount paid was $133.21​. I received on 5/20 clothes from China. All the clothes are 3 sizes smaller and the design​ and fabrics​ â€‹are​ completely different. 
I didn't know â€‹it was a Chinese company. The only address mentioned on their website is a UK address:

Suite 31a, Philpot House, Rayleigh, Essex, SS6 7HH   The website mentions returns are accepted if requested within 7 days of the delivery. I emailed their customer service 3 times requesting a return label. They responded with a 15% refund offer then a 50% refund offer if I keep​ the merchandise. I insisted on returning the merchandise.   ​They never provided a return label. They emailed me an address in china to return the merchandise.   Pan Huiling(ANNIECLOTH)1st Floor, Building 3, Jinyuan Square, No. 2 Taohong West Street, Junhe Street, Baiyun District, Guangzhou, Guangdong, China, 510000 TEL:+8613543483702
According to â€‹their​ return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fees).    ​However, they do not mention that the merchandise is not in Europe, but China. Nowhere on their website did they mention an affiliation with a Chinese company.   In order to return the package, I have to spend around $100 on shipping fees and additional customs fees.    

This report was posted on Ripoff Report on 06/06/2020 04:46 PM and is a permanent record located here: https://www.ripoffreport.com/report/annie-cloth-chicv-uk-limited/rayleigh-essex-online-scam-i-1496082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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