Apmex inc Package not signed for, not received they won’t refund Oklahoma

Bought expensive silver 9000$ from company. They were supposed to ship to be signed for witch they had done in previous orders. It states all over website shipped signed. Well we did not receive package. Called them had to file a police report. They come back with denied as it showed delivered at said address only we never signed for it received anything. They said basically to bad so sad showed delivered and with covid they didn’t need signature.

Wth it can be stolen even with covid do why would you send something at that high of value without a signature for everyone’s protection? Well they didn’t so we’re out 9000$. I have filed with my cc company but I’m sure APMEX has disputed saying it was delivered to address therefore releasing all of their responsibilities. If they had told me no signature I would of never ordered as is not safe to do so. But since it was stated more then once signature required and I’ve had to sign on all previous orders I had no problem buying from them.

On readings complaints against company on consumer sites I saw they have done this with more then one person. In fact a bulk of the complaints are the never received what they had bought. I’m requesting refund and shut them down. If nothing else change their website to reflect the changes they arbitrarily change and make sure all packages over 599$ MUST be signed for. The locked out account also bc we filed with cc company.

Not that I would buy from them ever again but they act like I am wrong. I didn’t file with cc untill they dr he’s me my refund. Please please do not allow them to continue with their deceitful practices and ripping people off!