Arizona Driver Training Academy Complete Scam Mesa AZ

I called to sign up in the beginning of December, paid the $700.00 fee and was told an instructor would be calling me back to schedule. A week goes by and no one called, I called back and he said she would get in contact to schedule. I received a text on December 11 and the first appointment was a month away. The second appointment she cancelled 1.5 hours before the appointment and said it was too windy. I took video of the wind in case it was necessary and it was not too windy. I explained I work nights and it’s hard when last minute cancels take place and asked if this happens often and she said no. Then after the second lesson she said it would be best if my daughter did 1 hour lessons instead of 2. I said ok because I am not a teacher and I don’t know.

Towards the end of her lessons I notice Chamille still doesn’t know how to drive during my practices with her and explained that I think the 1 hour lessons was a mistake because by the time she gets use to it it’s time to turn around and go home. She also hasn’t been on 1 freeway or really any real streets with the exception of 1 time. So never taught parallel parking, never taught how to make a u turn and never been on a real freeway at this point. She agreed to do 2 2 hour lessons at the end to make this correct and I agreed. She then cancelled the first one and said she was sick, she then cancelled the second one and said she was still sick. When I text back that these lessons had been dragging on for 3 months she had the nerve to yell at me and say the next 2 dates for the lesson. She showed up and took Chamille on the freeway and just like I thought Chamille started finally learning how to drive. She showed up for her last appointment and they left.

When they were almost 30 min late I wondered what happened, they show up and my daughter looked upset and she said she tested her during her lesson and she failed. I immediately was furious and said why would you test her without talking to me first to make sure she was ready?! She said she told Chamille, which Chamille said she thought it was a practice test and she didn’t even know. This whole experience was absolutely horrendous and stressful and I can’t see how this is legal or even ok to treat people this way. 3 months and she just now got on a freeway 1 day before her test?! I want at the very least my money back so I can hire a new driver to get this done with, an apology would be nice as well but I’ll settle for a refund. I attached the correspondence between her and I all via text and no place does it state her test would be included in the last lesson or anything like that. Thank you Sandra Lynn Craig