ASAP Tickets Cancelled my air tickets and kept my money!! South San Francisco CA

Description of complaint: 

On 9/24/2021, I purchased 2 RT air tickets from ASAP TICKETS - from DFW to Istanbul from Athens to DFW - traveling in April ‘22 connecting to a cruise to the Greek Islands. 

Due to concerns about Covid, I inquired about my options in regards to canceling, changing, rescheduling, and/or getting a refund for the flights I purchased. 

The agent, without my permission, cancelled my flights. 

I immediately requested my flights/seats to be reinstated. I was told it would cost $1000, due to a fare increase. I said it wasn’t my fault and that I didn’t request my flights to be canceled. I was told my issue was now being handled by Customer Service. 

And why would I agree to cancel my flights without knowing how that action was going to impact my purchase cost, ability to change, future flights and/or getting a refund? I would be throwing money away and there’s no way I would do that. There’s no way anyone would do that. We’re talking thousands of dollars here. 

The agent was most likely trying to help when he cancelled my seats/tickets. But I never requested the flights/seats to be canceled. I was only checking out my options. He should have been clear about my options. Instead he just acted on his own and cancelled my flights. By doing so, he also cancelled my seat upgrades with Lufthansa that I paid Lufthansa for,  directly through their website! This action cost me almost $1000! 

I have tried to connect with customer service, a manager, supervisor…anyone who could help resolve this issue. I have received lots of excuses and promises - about my case being escalated to a special team that works to resolve customer complaints. But nothing has happened. 

I’m very disturbed with how I have been treated by ASAP agents and customer service representatives. 

I really believe they have been focused on charging me more money for the same flights/seats I purchased and they cancelled without my permission. 

They have stolen my money. 

ASAPTICKETS got their commission. Lufthansa got their money for tickets. I got nothing and I’m out $3500+ for the original tickets and $1000 for the seat upgrades! 

ASAPTICKETS are holding me and my money hostage. 

I tried to reach upper management but have had no luck. 

Desired Settlement:
100% Refund; Billing adjustment; Contact by the business