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Report: #1502381

Complaint Review: ASAPTICKETS - Burlingame CA

  • Submitted:
  • Updated:
  • Reported By: Edward — Toronto Canada
  • Author Confirmed What's this?
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  • ASAPTICKETS 533 Airport Blvd, Suite 400 Burlingame, CA United States

ASAPTICKETS ITN Bad customer service, refuse to honor their travel vouchers Burlingame CA

*Author of original report: LIE LIE LIE and more lies.

*Author of original report: Lying and giving fake/worthless vouchers

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They have refused to honor a credit voucher they issued to me after I had filed a chargeback with my bank and a complaint with the BBB for my flight that was cancelled.

The bank chargeback and the BBB complaint was settled after they decided to offer me a partial refund. They told me the voucher would not be issued until after the bank chargeback was closed, the bank chargeback was closed after they gave me a refund and then they issued the credit voucher. 

I just tried to use the voucher and now they are telling me that if I do not get a bankers note/certificate to cancel the chargeback the voucher would be invalidated and would not be honored. This is nothing but an excuse to not honor the voucher and I have correspondence from them in which they have acknowledged that the credit voucher was being issued after the bank chargeback was settled and then the voucher was granted; now they are telling me they know nothing about this even though they themselves issued the voucher as one of the requirements for settling the chargeback, the chargeback was settled after they gave me a refund, however they claim claim to know nothing about the refund which they themselves issued to end the chargeback. They are making these excuses to not honor the credit voucher which they gave me to end the chargeback.

They give these vouchers but then use every trick in the book to not honor these vouchers.

This report was posted on Ripoff Report on 11/29/2020 04:32 PM and is a permanent record located here: https://www.ripoffreport.com/report/asaptickets/burlingame-ca-itn-bad-service-1502381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

LIE LIE LIE and more lies.

AUTHOR: Edward - (Canada)

POSTED: Tuesday, April 13, 2021

LIE LIE LIE and more lies.

Update:

After I posted my review they told me they found the voucher but they are still refusing to honor the voucher. They lied and said they couldn’t find it and now refusing to honor it.

They lied and told me to accept a voucher after my flight was cancelled and I had to buy a new ticket from them. When I try to use the voucher they make all kinds of silly and stupid excuses not to honor the voucher; now they’re telling me they cannot find the voucher in their database.

They issue these vouchers knowing very well they are not going to honor them.

LIE LIE LIE and more lies.

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#1 Author of original report

Lying and giving fake/worthless vouchers

AUTHOR: Edward - (Canada)

POSTED: Monday, March 15, 2021

 They offered me a voucher after my flight was cancelled and I had to buy a new ticket from them to return home, but every time I try to use the voucher they come with another stupid excuse not to honor the voucher.

They lie to customers to get them to accept the vouchers knowing very well that they do not intend to honor those vouchers.

Do not accept the vouchers, the vouchers are fake.

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