ASHELY HOMESTORE ASHELY FURNITURE PURCHASED INSURANCE IS SH*T AND ONE YEAR WARRENTY MIDDLETOWN NY

On June 5th of 2021, my husband and I went to Ashely Homestore in Middletown NY 88 Dunning Road. We just purchased a home and needed to get furniture that was reliable for children under the age of twelve. Our salesman Brad Warther made it clear to my husband and I that the furniture was stable and reliable for all kinds of hiccups. My husband and I trusted this establishment, the salesman and the hype and purchased the couch and the warranty program just in case.

But get this, the couch is only 9 months and it broke on the side “for no reason” and I called my warranty service, and they told me the couch is not even a year old. They stated that I had to call the one-year warranty with Ashely Homestore.

I called them made a claim and they sent a liar to my house who didn’t even touch the couch and wasn’t even in my house for more than 5 minutes.  He looked and the couch and said it wasn’t fixable and if I had insurance on the couch, they would cover it and walked out.

Three days later I get a phone call from Ashely Homestore, and they said the tech stated I told him someone overweight sat on the couch so they couldn’t do anything about it. And the claim was closed.  May I add my conversation with the tech did mention weight however I stated no one over the weight of 350 was on the couch so there would be no reason for the wood to crack the way it did?  But he lies and says I said fat people were on the couch and that’s why It broke.

Not to mention It’s the first year and the couch broke!!!! Like why can’t just replace it on that alone…WTF!