ASHLEY HOMESTORE DARTMOUTH ASHLEY FURNITURE Refusal to refund and take couch back. Did not send anyone to look at as I purchased the extended warranty. DARTMOUTH NOVA SCOTIA

Ashley Homestore DARTMOUTH NOVA SCOTIA. Over a 10 year period I have purchased 3 mattress sets and 3 couches. That's A LOT of money. My most recent couch was delivered the beginning of December. I live alone.

I do not use my couch often and I also take very good care of anything I own so it should not look like it does within a month or so of owning. I’ve contacted the store with a response being that   "Hi Sarah, I do apologize for the delay. I’ve been talking to the General Manager and service about this, and they said this is not a quality issue and the pilling is normal. 

The easiest way to quickly take care of this is with a fabric shaver, and it will look like new afterwards.   I’ve attached a link to an article on upholstery fabric pilling that has some suggestions. ***Link removed as it will not allow me to post on review***  

I’m sorry this probably isn’t the answer you were looking for. If I can be of any other help, please reach out.”   I did not purchase a couch for over 1400 dollars to be told that. My last couch that is 4-5 years old actually looks better than my new couch. This is not normal.

I would think such a large company would stand behind their products. If I wanted a cheap worn down looking couch I would have bought a cheap one or a second hand one.   I just want the couch to be picked up and be refunded the cost so I can go purchase myself a couch that will actually look good for a much longer time compared to this one!