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Report: #1520915


  • Submitted:
  • Updated:
  • Reported By: Sarah U — Halifax Nova Scotia Canada
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ASHLEY HOMESTORE DARTMOUTH ASHLEY FURNITURE Refusal to refund and take couch back. Did not send anyone to look at as I purchased the extended warranty. DARTMOUTH NOVA SCOTIA

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Ashley Homestore DARTMOUTH NOVA SCOTIA. Over a 10 year period I have purchased 3 mattress sets and 3 couches. That's A LOT of money. My most recent couch was delivered the beginning of December. I live alone.

I do not use my couch often and I also take very good care of anything I own so it should not look like it does within a month or so of owning. I’ve contacted the store with a response being that   "Hi Sarah, I do apologize for the delay. I’ve been talking to the General Manager and service about this, and they said this is not a quality issue and the pilling is normal. 

The easiest way to quickly take care of this is with a fabric shaver, and it will look like new afterwards.   I’ve attached a link to an article on upholstery fabric pilling that has some suggestions. ***Link removed as it will not allow me to post on review***  

I’m sorry this probably isn’t the answer you were looking for. If I can be of any other help, please reach out.”   I did not purchase a couch for over 1400 dollars to be told that. My last couch that is 4-5 years old actually looks better than my new couch. This is not normal.

I would think such a large company would stand behind their products. If I wanted a cheap worn down looking couch I would have bought a cheap one or a second hand one.   I just want the couch to be picked up and be refunded the cost so I can go purchase myself a couch that will actually look good for a much longer time compared to this one!

This report was posted on Ripoff Report on 09/02/2022 05:11 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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