Athletic brewing co Will not refund me Stratford Ct

In August I joined their monthly subscription club which is $24.99 a month which includes shipping. After the first shipment I noticed that they charged me $12.00 shipping so I store them an email and they apologized and said they would credit the card back for the shipping. They kept charging me $12 shipping every month and every month I had to email them to say that I was still being charged and they would tell me it was a glitch in their system, apologized and said they would refund the money.

It wasn’t until December that I looked at my card and saw that they had never refunded me for any of the shipping charges after they said they would. I emailed them to tell them and they told me that it was refunded and sent me a screen shot from their webpage saying that the orders were partially refunded for the shipping. I looked again and saw there were no refunds on my card and even called the Apple Card support team to make sure and they verified that the charges were never refunded. So I emailed athletic brewing back to tell them and even included a list of all my orders showing that I was charged shipping, I even sent them a screen shot from my Apple Card statement that showed all the refunds for 2020 and the fact that it was not showing any refunds for the shipping charges.

They never responded to my emails at that point and I have called multiple times and they won’t talk to me and say some one will call me back and no one has called me back. I am frustrated because it is black and white that I never received the refunds and they are just ignoring me. I need a refund for 5- $12 shipping charges and the amount that it increased my taxes that I paid on that order.