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Report: #1508115

Complaint Review: Atmark Trading - Illinois US Chicago,

  • Submitted:
  • Updated:
  • Reported By: Becky — Boaz Alabama United States
  • Author Confirmed What's this?
  • Why?

Atmark Trading. Sent unusable computer with a defective motherboard. Asked me to return it. I did. Now they have my money and my computer. They have stopped all communication. Illinois US Chicago,

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Atmark Trade sent me a defective Computer and when I found it had a bad motherboard (never got to use computer), I contacted Atmark Trade and they sent me a return label. I returned the computer but they never returned the computer or my money to me. They send me an email stating that it had shipped but UPS never received it to ship to me. 

Still waiting. Sent many calls to answering machines.  Sent several emails.  But cannot get anyone to talk to me and cannot get my computer returned repaired or my $239 returned. 

They have stopped all forms of personal communication.  You can only leave "voice mail" information and it is never answered.

Documents about situation:

Subject: Re: Order #100112020 confirmed

Date:   1/10/2021 6:44:23 PM Central Standard Time

From:  bejayrich@aol.com

To:       info@atmarktrade.com

Sent from the Internet (Details)

 

In a message dated 12/18/2020 12:37:23 PM Central Standard Time, info@atmarktrade.com writes:

 

THANKS FOR YOUR PURCHASE

Becky, we're getting your order ready to be shipped.

We will notify you when it has been sent.

 

VIEW YOUR ORDER

 

ORDER #100112020

BILLING INFORMATION

SHIPPING INFORMATION

IBM/Retired

Becky Richardson

(((REDACTED)))

 

Boaz, AL (((REDACTED)))

United States

(((REDACTED)))

PAYMENT METHOD

 

IBM/Retired

Becky Richardson

(((REDACTED)))

 

Boaz, AL (((REDACTED)))

United States

(((REDACTED)))

 

ORDER SUMMARY

Lenovo ThinkCentre M93p Tower Desktop Core i5 3.2Ghz Windows 10 Pro Refurbished - 8GB / 1TB x 1

$239.00

 

DISCOUNT

$-239.00

SUBTOTAL

$0.00

TOTAL

$0.00 USD

 

RECOMMENDED PRODUCTS

 

Lenovo Thinkpad Basic Dock

VIEW

Lenovo Thinkpad Pro Dock

VIEW

If you have any questions, reply to this email or contact us at info@atmarktrade.com

Atmark Trading

2600 35st Chicago, Illinois US 60632

312-933-7907

 

___________________________________END DOC 1________________________________

 

DOC 2:

Subject:           Re: Your return label from Atmark, Order # 10017336

Date:   1/10/2021 6:45:32 PM Central Standard Time

From:  bejayrich@aol.com

To:       tracking@shipstation.com

Sent from the Internet (Details)

 

In a message dated 10/15/2020 10:20:24 AM Central Standard Time, tracking@shipstation.com writes:

Atmark has sent you a return label for your recent order (#10017336).  You can find the return label attached to this email.  If you have any questions or problems with your return, please email info@atmarktrade.com.

(generated by ShipStation)

______________________________________END DOC 2_____________________________________

 

Doc 3:

The following is what I get when I check for shipping of the computer I sent back for repair. It tells me that you still have it, since it has not arrived at the UPS shipping dock.  Please explain the delay.  Becky Richardson      PS: Today is March 5 and I got this message TODAY.

ESTIMATED DELIVERY

READY TO GO

Tracking details will be available once package arrives at the shipping facility.

CURRENT LOCATION: ---DESTINATION:

BOAZ, AL 35956-2406

TRACKING NUMBER:1Z08W1V50392407069 

3129337907   info@atmarktrade.com

SHIPMENT PROGRESS

MOST RECENT

MARCH 9 - 10:37 AM

Shipper created a label, UPS has not received the package yet.

 

SHIPMENT CONTENTS

1 ITEM

ORDER NUMBER:

100112020

Lenovo ThinkCentre M93p Tower Desktop Core i5 3.2Ghz Windows 10 Pro Refurbished - 8GB / 1TB

·         SKU:M93PMTI5

Qty 1

$239.00

Powered By

______________________________________END DOC 3_____________________________________

 

DOC 4:

APRIL 5, 2021

STILL HAVE NOT HEARD FROM YOU.  GETTING TO BE A MATTER OF NEGLECT ON YOUR PART AND I AM SURE YOU DO NOT WANT ANY MORE NEGATIVE REPORTS ON YOUR SERVICES.  I TRUST YOU TO CONTACT ME WITH AN UPDATE ON MY COMPUTER.

IF YOU CANNOT FIX IT, OR REPLACE IT, THEN RETURN MY $239.00. 1-256-593-3015  BECKY RICHARDSON

From: bejayrich@aol.com
To: info@atmarktrade.com
Sent: 3/15/2021 8:49:17 AM Central Standard Time
Subject: Why Haven't the Product Been SHIPPED

The following is what I get when I check for shipping of the computer I sent back for repair. It tells me that you still have it, since it has not arrived at the UPS shipping dock.  Please explain the delay.  Becky Richardson      PS: Today is March 15 and I got this message TODAY.

 

ESTIMATED DELIVERY

READY TO GO

Tracking details will be available once package arrives at the shipping facility.

CURRENT LOCATION:---DESTINATION:

BOAZ, AL 35956-2406

TRACKING NUMBER: 1Z08W1V50392407069 

 

3129337907

info@atmarktrade.com

 

SHIPMENT PROGRESS

MOST RECENT

MARCH 9 - 10:37 AM

Shipper created a label, UPS has not received the package yet.

 

SHIPMENT CONTENTS

1 ITEM

ORDER NUMBER:

100112020

 

Lenovo ThinkCentre M93p Tower Desktop Core i5 3.2Ghz Windows 10 Pro Refurbished - 8GB / 1TB

·         SKU:M93PMTI5

Qty 1

$239.00

Powered By

_________________________________________END OF DOC 4____________________________

I can send "hard copies" of these documents.  Couldn't put them in the "document" section--wrong extension code (.docx).

This report was posted on Ripoff Report on 05/17/2021 04:21 PM and is a permanent record located here: https://www.ripoffreport.com/report/atmark-trading/illinois-chicago-sent-asked-i-1508115. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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