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Report: #1490668

Complaint Review: AT&T / Direct TV Bundle Package - Dallas, TX TX

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  • Reported By: Dianna — Burbank CA United States
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  • AT&T / Direct TV Bundle Package 208 S Akard St Dallas, TX , TX United States

AT&T / Direct TV Bundle Package Continues to Bill Me After Multiple Cancellations Dallas, TX

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DO NOT USE AT&T as a PROVIDER!  They will RIP YOU OFF!  When I moved last year, I cancelled an AT&T and Direct TV bundle package.  Noticed on my bank statement that they continued to bill me for services that were not only disconnected, but for an account that I had any online access to anymore even after I cancelled the account and payments online. (My log-in was no longer recognized by their system.)

The customer reps or robots I spoke to claimed "they had no record of my phone calls" and I proceeded once again to cancel the account and asked for reimbursement of the payments.  Of course, the rep couldn't authorize the reimbursement so she suggested I got to a store to rectify the issue.

 I asked for a supervisor and  was put on indefinite hold and ultimately got disconnected but had assumed - based on the almost 2 hour conversation I had with the rep that the account was cancelled.  In fact, I made a huge deal about it and the rep told me that it was handled.  Then today, I called to ensure that the account was closed and was informed that it was STILL OPEN and was still being debited from my bank account.  

I asked for a senior supervisor and she proclaimed that "She had no control over what her employees put in their phone call notes which is why the account was never closed."  When I complained that those reps were causing me to me financially responsible for their  incompetency, she said that I was ultimately responsible for ensuring that the account was cancelled and the best they could do is go back 2 months.

I thought it was cancelled, I said. I got a confirmation cancellation # from the rep and even then, the senior supervisor denied their responsibility.  When I presented that info to the supervisor, she just read from her script. What's scary is that these conglomerate as*holes have access to my bank account.

 I wish I had thought about it earlier, but I'm calling my bank to ensure that they will block any future charges and will dispute all of them. For AT&T to have such deep pockets - it makes me sick that these as*holes train their customer reps to prey on the vulnerability of the system.  I'm pursuing legal action and look forward to seeing that snarky supervisor and the stupid robot reps burn in hell!  

This report was posted on Ripoff Report on 01/20/2020 05:35 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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