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Report: #1500646

Complaint Review: Audien Hearing - Scottsdale Arizona

  • Submitted:
  • Updated:
  • Reported By: James — Orlando United States
  • Audien Hearing 7426 E. Stetson Dr., Unit 4001, Scot Scottsdale, Arizona United States

Audien Hearing I purchased, online, a pair of hearing aids that won't charge and don't work. Scottsdale Arizona

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I purchased, online, a pair of hearing aids that won't charge and don't work. They were supposed to be $89, but the "much better" pair were an additional $60 and "lifetime support" was an additional $4 per month ( a total of $153, which I paid and which was immediately taken out of my account).  I tried to contact their customer support, but was immediately met with a requirement to give them my account/order number which I can't find anywhere, and was offered no assistance in retrieving it.  I then tried to contact them by phone (205) 255-1112, but it didn't ring, however I got an immediate announcement that they were busy and to try again later.  I tried again later, but that number was no longer available and a different number was listed.  I dialed that number but again, I got the same result.

While I was awaiting  delivery of my upgraded hearing aids, I received an email from them telling me they were out of stock on the cheaper aids, so they were going to send everyone the same aids for which I paid an additional $60.  I expected them to refund the difference ($153- $60= $93), but of course that never happened.

To most people, $153 isn't a great deal of money, but I am retired and living on Social Security and to me it is a substantial sum. I can't afford to purchase from someone else unless or until I receive a refund from these people.  The only way I found out they are in Scottsdale, AZ was the address was listed on my credit union account when they deducted from my account the $4 for Lifetime Support!

This report was posted on Ripoff Report on 10/07/2020 07:18 AM and is a permanent record located here: https://www.ripoffreport.com/report/audien-hearing/scottsdale-arizona-i-online-1500646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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