Report: #1491483

Complaint Review: Audix Hearing - Scottsdale AZ

  • Submitted:
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  • Reported By: Kimberly — Inman SC United States
  • Author Confirmed What's this?
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  • Audix Hearing Scottsdale, AZ United States

Audix Hearing Audix Hearing , Scottsdale AZ , Audix did not send hearing aids even though they charged my account twice for them. Scottsdale AZ

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On Jan. 16, 20, I purchased a set of hearing aids from Audix Hearing for $89/pair. I paid for them online with my debit card. I realized later that night that they had charged my account twice for this so I emailed the Customer Service Department & asked that they refund the extra $89 asap because it was going to make me overdrawn on my account.

I received a computer generated note back from them saying that due to a record response they were too busy to answer emails at that time but it should be responded to in 48 hours. I told them I was not trying to rush them with getting my order out, I just wanted to get it corrected & have the $89 extra returned. Again, I received the same computerized response. This went on for about 7-10 days. I finally told them that I was going to report them to the BBB if this wasn't handled within 5 days.

It was not handled but they sent me an email saying that they were no longer selling hearing aids and if I continued to have problems I should contact their customer service center and gave me their email address. When I wrote to them to file my complaint I received a returned email from Returned Mail: 550 User (support@audix.com) unknown.

This report was posted on Ripoff Report on 02/09/2020 01:41 PM and is a permanent record located here: https://www.ripoffreport.com/report/audix-hearing/scottsdale-az-did-send-aids-1491483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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