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Report: #1536950

Complaint Review: Auffenberg Volkswagen - Shiloh Illinois

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  • Reported By: Frank S — Saint Louis Missouri United States
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  • Auffenberg Volkswagen 1122 Auffenberg Avenue Shiloh, Illinois United States

Auffenberg Volkswagen GM Benjamin McNeill and P Martin Manager They sold me a used Tesla lemon and it broke down within 9 days. Shiloh Illinois

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I purchased a used Tesla from Auffenberg Volkswagen in Shiloh, Illinois 62269. The salesman misinformed me on the aftermarket dash that was installed stating that the car had a 97 percent charge and a 600 miles range. I left my Lexus at the dealership when I purchased the car. When me and my son picked it up he informed me that the car only had under 20 percent on the charge on the main Tesla screen. After having the car for only 9 days the aftermarket dash screen went blank from the previous owner shutting it down. When I was out driving the caution indicator directed me to go to the dealership immediately or the car would shut down. I took it to the Tesla dealer. They informed me that the aftermarket dash was junk. And the car had a high voltage battery issue. That has been a issue for quite sometime. And the dealership had to be aware that the car was a lemon and had issues. So I ended up contacting the dealership while I was at the Tesla service center. And let them know that the car I just bought has already broke down in 9 days. So I ended up paying for the work to be fixed at the Tesla dealership. Auffenberg Volkswagen would not reimburse me for the repairs and I still can't read the dash because it went black with a Chinese symbol in the middle. They never informed me that they had a 7 day return policy. They misinformed me that the car had a 30 day warranty. So know I have a high dollar luxury vehicle that has major issues. And they won't do anything to make things good. This company is ran unprofessionally and unethical. Buyers beware of purchasing anything from this company. They are selling cars that had hail damage from a recent storm in the area. Fixing the cars and sending them out the door. With a lame warranty. I would not recommend anyone trusting their word on the quality of all the Auffenberg dealers they are all owned by the same family. Deceiving business practices. 

This report was posted on Ripoff Report on 04/23/2025 06:11 PM and is a permanent record located here: https://www.ripoffreport.com/report/auffenberg-volkswagen/shiloh-illinois-gm-benjamin-p-1536950. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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