Complaint Review: EG Auto Eric Gomez - la marque TX
EG Auto Eric Gomez They were suppose to do work for my truck but held my truck hostage for 3 months. They didn't do anything to my truck but charge me over 2000.00 for nothing. la marque TX
This is the worst piece of human trash I have ever encounter in my 40 years of being on this planet. Eric Gomez is a lair, a cheat and a scam artist to name a few. I’m the owner of Samson Power Movers of Galveston and I have never witness this type of laziness, dishonesty, incompetence and negligence in all my years leading the customer service industry. I brought our company truck, 2007 F-350, that was in poor shape to EG AUTO in La Marque, TX for repair work. The owner, Eric Gomez, insisted that he is more than capable of doing the work I ever handed him an advance on the repairs for 500.00. What mechanic shop wants a down payment for work that hasn’t even started yet? He also told me that he is very proficient in dealing with service warranties in which is one of the reasons I decided to bring it to his shop. I drop it off on June 2nd 2020 and ever since then, it’s been back and forth of lies in false completions date, personal excuses from Eric Gomez that has nothing to do with the business that we have ongoing, false claim of speaking with and submitting paperwork to my warranty company, which I have extensive proof of.
I actually went to his office on July 10th 2020 to see why he kept given false claims of him submitting paperwork to my warrant company when in fact I called the company and they said that ABSOLUTELY nothing has been submitted. I ask me numerous of times to send me the file number of my claim to the warranty company that was sent out and he never did. Maybe because he never sent anything out. He forced me to kept the truck there by telling me that I owe 1020.00 in diagnosis alone. I never heard of any crap like that in my life. I actually got on the phone with the warranty company to help him submit the claim. It felt like I dealing with a fourth grader that’s illiterate. In fact, he spends so much time talking about he or she said crap and tried to avoid from talking about straight business by creating smokescreens. After leaving that day, he ensured me that the repairs will be done for the AC and the Gearbox in about two weeks. After which, he would work on more repairs that my truck needed.
As more and more day and weeks went by, I called him and text him so many times about my truck that it was making me lose my mind. On August 10th 2020 he answered one of my calls and told me that he needs to do another diagnosis for my truck with another diesel mechanic. I really couldn’t believe that he had to outsource for someone else to look at my truck and he inform me that it’s going cost me more in diagnosis, which is straight up robbery. He said that the guy would be by after 6:00pm that day and he would call me back. Once again, he wouldn’t call me back at all. This was costing my business thousands of dollars from all of the trucks that I had to rent in place of the 2007 F-350 at his shop.
On September 10th 2020, I decided to go to his shop to get my truck away from him because I haven’t heard anything from him since August 10th 2020. I made sure that I went to his office with my body cam and voice recorder because I knew he was going to lie and charge me a ridiculous amount of money for doing nothing. When I inside to his office, he started to get all of his information together for the bill and the quote for repairs. I still can’t believe after all this time, the only thing he did for on my truck was new batteries, which I didn’t asked for, and the charging line for the truck to stay on supposedly. He handed me few quotes to different things that was wrong with my truck and he say that he doesn’t take warranties. Which is kind of strange because I made him submitted claims to my warranty company the last time, I went to his office but he never completion the work. He then proceeded to tell me that he didn’t know how to work on diesel trucks like mines and that he had to hire some mysteries person to work on it. This clown gave me an invoice for 1665.00 and not counting the money that I already paid his of 500.00 which came to a grand total of 2165.00 for doing absolutely nothing on my truck. He claimed that all the things that was wrong with my truck came to a total of almost 9500.00, what a freaking joke. One of the quotes was from replacing the drive shaft which was 2,100.00 but he was the cause of the problem but I will get into that later. He also was threating to hurt my company because of a bad review that he thought that he received from me. He talked really bad about my moving company and that he would get hundreds of people to put false reviews to try to destroy my company. He told me that he wouldn’t even charge me that much if I told him that I was the one that left the bad review. All of this was recording from a body camera that will confirm everything that I’m explaining here and more. I told him\ that his delay in this matter to fix my truck was costing my company over 1000’s of dollars because I brought the truck to him to get it fix up to be ready to pull my trailers for the high demand in work. Eric Gomez deliberately delay in this process which caused my warranty to expired , so any repairs in the future that I wanted to get will come straight out of my pocket. After all of this, I figure the best way to handle this situation was just to pay this thief the money he was demanding and later to pursue other means of a resolution.
After I pay him the money, I told him that my truck better be in the same way that I brought it here in months ago. The really low blow was that my truck wasn’t even running and he was constantly calling my truck a piece a sh*t. Well it may be a piece of sh*t because the person that is calling it a piece of s**+* is the piece of sh*t. I had to get my truck towed from his shop to Bubba’s A/C & Auto Repair in Santa Fe, TX by Carter Family Towing. On the invoice that the tow company gave me, it shows that my truck was disable meaning it wasn’t running when I brought my truck to him in running condition.
I had it towed to Bubba’s shop on 9/10/20 and on 9/18/20 my truck was ready. Wow only 6 days and Eric “Thief” Gomez had my truck for 3 months and didn’t do sh*t. They did 4 injectors, ac, clean the fuel line, add a coolant reservoir put int a new drive shaft and align the exhaust pipes for only 3600.00. The next thing that they told me was very disturbing and everyone needs to makes sure that you understand this part. Bubba’s shop was explaining to me about the drive shaft and said that whoever did the u jolts on the drive shaft bang it up so bad that the drive shaft itself was ruin. They then said that your life could have been at risk because of the job that they did. The last person to do my u jolts was Eric Gomez of EG AUTO. I have a detail report of this entire incident and in the report stated that I took my truck to Eric’s shop to get my drive shaft fix. On the day I picked up my truck he told me that the drive shaft was mess up but it was because of him since he was the last one to work on it. He tried to get me to pay for work that he messed up on and could have risk my life or my workers life in the process. What a piece of monkey trash that doesn’t deserve to be flush down the toilet!
I’m glad I brought my truck to a professional place like Bubba’s A/C & Auto Repair. They took my truck and make it brand new with the work that they have done. It only took them 6 days when EG TRASH AUTO had my truck for 3 months and didn’t do s**t. I wouldn’t advise anyone to even think about getting an oil change from there. Eric Gomez should be lock up and his doors needs to be close permanently. I hope no one ever goes through what I went through. I will let the world know show this doesn’t happen to anyone else. I will seek out justice not matter how long it take to make sure that garbage of a business is close once and for all.
This report was posted on Ripoff Report on 11/22/2020 11:53 PM and is a permanent record located here: https://www.ripoffreport.com/report/auto-eric-gomez/la-marque-tx-suppose-work-1502191. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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