Complaint Review: Autonation Ford Miami - Miami Florida
Autonation Ford Miami Lied to me and sold me a damaged vehicle and said there was no damage to it. Miami Florida
They failed to disclose an accident that a Ford F150 Raptor I purchased from them was involved in. I found out, after purchasing this truck, that it was involved in a rear end accident and Autonation Ford Miami lied to me about it. When I purchased the truck in August of 2020, I asked if there were any accidents or damage and asked to see a CARFAX report. They promised that the car was perfect and sent me a clean CARFAX report.
I ran another CARFAX report in October of 2020, after I purchased it, and now it shows that on July 27, 2020, the truck was involved in a rear end collision and was put up for sale about 2 weeks later. I sent an email questioning why the accident wasn't disclosed to me and I still have not received a response from the used car manager Julio Roman or my salesperson, Gio Bustillo. They were very responsive before the sale but now, after the sale, I get no response.
The truck was always serviced at Autonation Ford Miami and it should have been inspected when the prior owner traded it in so they can't say they didn't know about the accident. I just checked the rear of the truck and saw a yellow CAPA sticker on the inside of the rear bumper so that shows the bumper was replaced with an aftermarket bumper. Any trained automotive technician should have seen this.
Also, part of a trade in would be the disclosure of any accident history so either AutoNation Ford Miami knew about the accident and covered it up or they didn't properly inspect the truck and missed the proof of accident. Either way, they failed to either disclose or properly check. Please be careful and thoroughly inspect any vehicle you buy from Autonation Ford Miami and don't trust them. I bought the truck and had it shipped to New York so I went with the word of Autonation Ford Miami that there were no problems. I trusted the staff at Autonation Ford Miami and was screwed since I overpaid for a truck that is now permanently devalued due to an accident report that they failed to disclose to me.
Their lack of disclosure about the accident will cause me problems reselling in the future. I am very disappointed in my experience with Autonation Ford Miami. I am a lifelong Ford enthusiast, I currently own three Ford vehicles (a 2014 Shelby GT500, a 2004 Ford Mustang Mystichrome Cobra and the 2014 Ford F150 Raptor) and I'm also a Honorably Discharged Disabled Military Veteran who trusted AutoNation Ford Miami and was screwed over because of it.
After I complained, I was told to call the GM of the dealership. I called the GM at AutoNation Miami and spoke to someone who told me that AutoNation Miami will not do anything, not even offer an apology for my poor experience. The GM spent most of the time, trying to convince me that I should just accept the vehicle as is, there is nothing they're willing to do, and that they inspect all their vehicles with a 125 point, or more inspection. When I asked how could they miss a large CAPA sticker inside the bumper, which shows that the bumper was replaced with an aftermarket piece, he said that doesn't mean anything. I asked if it wasn't that important, then why didn't the salesperson disclose it?
How could they not see it if they inspected the vehicle as well as they claim to? If I were to try to trade in a vehicle, they would not have such a cavalier attitude about an accident report. They even went as far as to try and tell me that if I ordered a part for a car with my VIN, through the dealership, it would show up on the carfax report. I challenged that statement and asked for proof because I've ordered parts for all my Ford through the dealerships over the years with VIN numbers and never had anything come up on carfax. The dealership spent most of the conversation trying to just gaslight and force me to accept that they're unwilling to do anything to change my experience, not even offer an apology.
Again, buyer beware. I'm a lifelong Ford buyer, from my first Mustang when I was 17 to this Raptor, my Cobra and Shelby at 45 years old and I'm extremely disappointed at my treatment from AutoNation Ford Miami
This report was posted on Ripoff Report on 06/15/2021 06:15 AM and is a permanent record located here: https://www.ripoffreport.com/report/autonation-ford-miami/florida-lied-sold-damaged-no-1509019. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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