Avacen Avacen Machine, Robert Infante Scammed Old People with Inferior Medical device. Carlsbad California

Dr. Phillips from Branson, Missouri, let's get the facts straight before you begin to tarnish a company's reputation. 

The issue you are addressing references the VCI, which is the entry way for the forearm to enter into the AVACEN. This entry way has a plastic outer lining which fills up with air once you start the device and creates a proper sealant in order to have a proper treatment on the AVACEN.  The user in this case (99% of the time) is the one that almost always causes a puncture in the plastic due to being careless. The damage to the plastic is caused by Jewerly, watches, forced entry, cat claws, bare hands without the mitt and a host of a few other issues.  If there is a small puncture to the outer plastic lining, the AVACEN will not seal properly and a treatment is ineffective. 

Customers are informed before purchase that they are responsible for any damage to the VCI, which typically means they need to pay for replacing the VCI.

The Doctor did not in anyway convey the response from AVACEN Medical correctly. Outside of the VCI issue, when you purchase an AVACEN Device, there is a 3 year warranty that comes with the wellness device.

For me personally, I have seen hundreds of Seniors who have greatly benefited from the AVACEN over that last couple years.  So once again, the good Doctor is deceiving those reviewing his complaint.

So Doctor Phillips, with the VCI being a user error and your responsibility, why is AVACEN Medical a horrible company and a Rip Off?  I would encourage you to delete your complaint, because I have witnessed first hand AVACEN Medical being more than supportive to their customer base and servicing their needs consistently.

Bret A Matheny
(562) 244-8948