Avis, Sea Tac Washington Tiombre, she is the salesperson that serviced my husband and I. The salesperson told us that the car had a navigator and when we paid for it and saw our van we didn't have the navigator we needed in a strange city. Sea Tac Washington

We just arrived at the airport on November 13, 2020 and and took two trains to get to a building of a terminal that had several rent a cars for guest arrivals from the Sea-Tac airport.  My husband had assigned himself an suv at an affordable price that was around $250.00.  But she (Tiombre) said she couldn't find the vehicle on the computer and that they had another vehicle in the car lot that was a jeep.  But we needed a big car and had a navigator.  We then kept searching with her and requested for a vehicle with a navigator and she said that the van that was available would have a navigator and charged us two hundred dollars more to the total of $395.00.  We agreed and a van would accommodate several luggage we have to be able to get to our hotel one block away from Avis rent a car.

Once we went to the car lot which was several floors down and had to get in an elevator so that when we got to our van we were alone with the van.  We went inside the van and there was no navigator to be found.  Only a radio and electric car doors and fuel full of gas.  We called the manager on my cell phone and complaint that Tiombre had overcharged us for the van with no navigator.  He explained that once he searched the van we rented and our original car/SUV we wanted to rent was not available even though we reserved it one week before we have no rights and that they wanted to charge us another $195 to get to the car that had a navigator available for a new total of $590.00 we refused as we knew that we were getting trapped and COVID-19 was looming over us and the shutdowns were going to happen several more times and this business was eye-gouging anyone that walked into their business.

We had departed on November 20, 2020 still in despair about the car/auto reservation and not getting what we wanted close to the price that Tiombre had promised.  We confirmed with her over and over again before we went to fetch our van that we don't want a car/SUV without a navigator. But instead, they kept charging us every time. My husband is 83 years old and I'm 60 years old and very experienced in traveling and familiar with airports and how to treat the staff at the airport courteously.  They totally messed up on us and I don't think they care about the bad reviews.