BackgroundsUSA USAVital Authoricheck Did not fill my order nor offer me a full refund Denver Colorado

This company uses multiple names in different places: BackgroundsUSA, USAVital, and AuthoriCheck. I ordered copies of vital records from this company. Over 200 days later, this company has yet to fully honor their obligation. I received a partial refund; the record ordered from San Francisco was refunded as that record was in city records destroyed in the 1906 Earthquake. It took a ton of fighting to get that refund, and the remaining order has not been filled or refunded.

Numerous emails and phone calls went unanswered. In addition, the company requested documents (via unsecured email) that they later admitted not needing as they "didn't realize how old the record" was (despite the fact that the order clearly stated the year of the records). The company also claimed the records were sent. This turned out to be untrue. The excuse I got for this untruth was that their "computer Q-drive wasn’t working.”. Then they requested records for the wrong address. Their final excuse was that it was the state records departments’ fault.

Since the company didn’t even place the orders for the bulk of the time I’ve been waiting, that excuse was clearly another lie. There are five complaints similar to mine filed with the Better Business Bureau of Denver, Colorado. An Internet search for the various business names (BackgroundsUSA, USAVital, Authoricheck) brings up pages of similar complaints. This suggests my negative experience with this company is not unique. I'm not sure how many phone calls I've made, but I sent eleven emails between 10/21/2019 and 1/23/2020 that were completely ignored.