Bahia Mar Unacceptable service and attitude! Never felt so humiliated in my life! Fort Lauderdale Florida

In august last year I stayed in a Hilton Hotel close to Nashville Airport. When I went to bed I noticed that the pillow case had a fresh catchup stain and that grossed me out. I filed a complaint and received a voucher for another stay.

Called call center and even with my voucher saying I had to stay in a Double Tree, the representative said I could choose another hotel since the hotel belonged to the same chain, so he suggested the TRU Hilton in Fort Lauderdale because was the closest to the airport and had a shuttle service available.

When I get there passed 10pm, the front desk Samuel said that I would need to pay with my credit card because they were not Double Tree and that could have a possibility that the manager would refund and accept the voucher (there were no guarantees whatsoever). I asked them to get me a room at Double Tree which was about 20 minutes away and was everything set so I would be in the right hotel and would have a place to sleep for only 6h, I got an uber and paid out of pocket. I had no idea that my nightmare was just about to start...

When I got there the story was completely different: they said that my voucher could be fake and they had to charge my card and in the next day in the morning, that charge would be refunded in case my voucher was legit!

I was badly treated by the front desk guy, the guy still called his Director CHERLIE JULMISSE who was extremely unprofessional and rude, even with hilton employee.

I called the TRU Hilton and asked to speak with the manager. Priscila was the one who actually tried to help me. I passed my phone to the front desk at BAHIA MAR FORT LAUDERDALE DOUBLE TREE BY HILTON and she told the front desk guy that my voucher was not fake and there was no need to charge me the full fee (just $50 deposit). He ignored that request and I had no other choice but handle my card so I would not sleep on the lobby.

When I was going to my room, it was already 12:30am, I asked the front desk about getting some help regarding my luggage. He said there was no one available to help (he could have helped but he didn´t), I had to drag 2 huge suitcases (one of them over 52 pounds) over at least 40 stairs. The front desk guy refused to change my room and he knew I would struggle to go thru the stairs with my luggage. In the middle I felf one of my vertabraes literally cracked. My pain was indescribable! I could not sleep one minute due to the pain in my back! I am still treating with anti inflammatory medication and it doesn't seem that is actually getting better so maybe surgery might be considered.

Next day in the morning I had to pay to another uber, again, out of pocket because they didn't have a shuttle for me in that location.

What should be a good experience turned to be my worst nightmare. Several days later I got my refund after contacting corporate because they didn´t act as promised and they kept my voucher (I could still take a picture of it though). They did nothing but what was the least minimum but not enough.

After contacting corporate, they said the hotel in Fort Lauderdale would handle the issue, giving me some kind of compensation.

Ms. Cherlie Julmisse called me and offered another voucher! Really? Do I really want to go thru all this again in the future? I think I deserve more than that!

Few days later I has contacted by another person, PJ JIMENEZ. He was extremelly rude on the phone, talking ironically like I was lying, no manners whatsoever. That conversation was followed by an email saying that they owe me nothing, that they didn´t refuse to help me with the luggage. He also said I was financially compensated which was a big lie. The only thing I got was a refund of the charge I got in order to get a room to sleep, but I used a voucher to pay for my stay so they didn´t give me anything! I really do not understand how people like that can keep their jobs in this kind of industry!

I really hope something can be done regarding this event, otherwise I won't have another way but hire my attorney and take the matter to another level since I am the one injured, badly treated, discriminated and called "Con Artist"!