Bath Planet of Atlanta (Owner: Daniel Bradley) Bath Planet was hired to perform a tub to walk-in-shower transition. No work was ever started. Marietta Georgia

On 6/13/22 I signed a contract with Bath Planet of Atlanta to perform a tub-to-walk-in-shower conversion. I paid a $4,000 deposit.  Work was to begin within 8 weeks.  July 13, 2022, I began calling to find out the start date.  By 8/19/22 I had called 11 times and left 11 messages for the manager, none of my calls were returned.  I submitted a complaint to the Better Business Bureau and copied Bath Planet.  After receiving my complaint letter, Mr. Bradley of Bath Planet finally called claiming I had never called him.  He actually began yelling at me when I refused to consent to work commencing in September.  At this point, I want a full refund.  Mr. Daniel actually threatened to charge a "restocking" fee.  What would require restocking since no work was performed?  (After research, I discovered the phone number on the contract and the number on their website are two different numbers.)  

Better Business Bureau has scheduled an arbitration for 11/10/22.