Complaint Review: Beautiful Days with Brandi/Brandi Findley - Lake Waukomis missouri
Beautiful Days with Brandi/Brandi Findley ruined my wedding! Lake Waukomis missouri
Let me be the first to say that I am a disgruntled bride before Brandi retaliates in her response to my review, which I know she will. Brandi will vehemently deny and make excuses for every point that I make because she refuses to be wrong or accountable. However, my review is an accurate retelling of the events of my wedding on 10/10/2020. In truth, I DID hire the cheapest planner that I could find because I didn’t think that I needed much help – our wedding was very small, the church had a coordinator to help, and our reception was at a restaurant that handled all of our dinner and drink details. I didn’t realize that a single person could mess up so badly.
I realized early on that Brandi doesn’t know what she is doing 3 months after I hired her when almost nothing had been done or booked for my wedding; I hired her in Nov. 2019 for an Oct. 2020 wedding, and by the end of January, given my very popular wedding date, I was very concerned that almost nothing had been accomplished on her end. I sternly relayed my concern to her, and then magically, she started to check things off the list.
The first problem was the invitations, which I discovered were completely off-centered. I told her that she needed to call the company for a refund immediately, and she seemed to agree with my frustration and said that she would call right away. Well, that never happened. I followed up with her, and she never responded. She insisted that she checked the first and last invitation and that they looked perfect, which seems strange since I imagine that she would have seen all of them since she mailed them for me. I later learned that EVERYONE received a wonky invitation. Furthermore, whoever addressed the envelopes has very sloppy handwriting because 2 invitations were sent to me because they didn’t have stamps. I realize that something like handwriting can’t be helped, but it really looked bad.
Then, on the Friday before my wedding, she picked up the cake from the baker (who she apparently works with frequently), telling me that it looked “beautiful”. Fast forward to a couple hours later when she sent me a picture – Oh. My. God. My brother and dad saw it in person and called me right away but could barely break the news to me. Everyone who saw it was abhorred. I thought that the picture was a joke. She then said "I didn't think that it was what you wanted" even though she confidently told me earlier that the cake was "beautiful" and then said "Oh I had only looked at the bottom tier". The cake was the ugliest, sorriest looking thing I have ever seen (picture provided in the comments). I show people pictures of what I had sent to the baker for inspiration vs. what I received, and they gasp in shock or laugh hysterically because it is SO ridiculous. Our cake was such an important centerpiece for the event as we had planned to display photos of our parents and grandparents at their wedding cakes, and it was ruined. I told her to get my money back, and the baker didn’t even hesitate to issue a refund – telling me that she knew how awful the cake was. Brandi called in a favor at a local bakery, and the problem appeared to be resolved, but apparently, the second cake fell over in her car. Brandi relayed that she had been in a car accident, although all the staff at the restaurant where we held our reception that they didn’t see any dents or scratches on her car when she pulled up with the new cake.
She did an okay job helping the photographer – who was also terribly incompetent (hired by Brandi) – with our post-ceremony poses for pictures. Don’t trust Brandi to hire your vendors, that’s for sure – the baker and the photographer were terrible. The only reason that my reception looked beautiful is because the florist – NOT hired by Brandi but instead by my dad – did an amazing job with the flowers.
Reception: At the cake display described above, she didn't include any of the photos from my husband's family, so only my family's photos were displayed, which really hurt his parents' feelings. I called her immediately, and she argued with me and insisted that those were the only pictures that I had given her. I told her to check again, and 10 minutes later, she was trying to sneak his family's pictures into the display without anyone noticing.
The most shocking moment occurred when we were about to cut our cake. When my husband and I got to the cake, I asked where the photographer was, and Brandi told me that she had left but that she (Brandi) would get some beautiful pictures on her phone. Again – we had a very special cake display, and to have no photographer for that moment was devastating. Brandi had clearly mismanaged the photographer, who I had requested to be there from 4 to 10 pm, but Brandi changed the time to 3-9 pm, which she said was my fault because I approved the wedding day schedule the previous day, even though no “photographer arrives” was on the schedule, and I was certainly too busy and overwhelmed to read between the lines to notice that she had changed the photographer’s hours.
Standing at the cake, with everyone looking at us, I told her that I was really upset that the photographer had just left without saying anything to me, and Brandi responded – again, everyone is looking at us because we are IN THE MIDDLE OF OUR CAKE CUTTING – “well are you unhappy with MY services?!” I responded, “Yes!” Then, she started mouthing off at me until my husband stepped in and said, “we will talk about this like PROFESSIONALS after we finish cutting the cake.” Later, Brandi would accuse me of “verbally assaulting” her in that moment – I moment that she brought on herself, and I really don’t understand how my response could be interpreted that way at all. Then, someone informed me that the second cake had never made it, so I approached her and said that I need my money back for the 2nd botched cake, and she told me “you have 2 cakes, you’re FINE”. That is when things escalated and she and I were yelling at each other in the middle of my reception; I asked her why she was picking a fight with me in the middle of my reception, and she responded that I was picking a fight with HER! At that point, she was still fighting with me, so I told her to get out. I then publicly escorted her to the door while she exclaimed to my entire family that I was “just drunk” – she’s lucky that I wasn’t! At that time, I had barely finished one drink because I was busy talking to my guests, so she was clearly just trying to embarrass me. Fortunately, after she was gone, we all had a great time. My guests later told me that Brandi was still decorating the church at 5:45 for my 5:30 ceremony (we ended up being late because of a car accident (someone else, not us), so I didn’t know this until later).
I texted her several days later to very inquire about my wedding photos (I wrote a polite and professional message, nothing heated), and I received an obnoxious influx at hate-filled texts berating me and calling me names as well as several photos of her in the hospital because of damage that she claims that she sustained during my wedding, going on and on as if I had caused her alleged car accident. She also insisted that the first baker “nailed” my cake (again, please see the photos and judge for yourself!) and that I was being ridiculous. She also accused me of forcing her to do things – like pick up a bottle of champagne while my family and I got ready – that wedding planners “don’t do”, as if I am some sort of expert on wedding planner duties. If I had asked her to do something outside of her job description, all she had to do is simply decline politely. She was supposed to help me with a brunch the day after the wedding, which was catered and didn't require much work, and she went on and on about how she was "doing the brunch for free to make me happy" - again, all she had to do was say, "yes, I will do the brunch for a fee" or something similar, and I would have happily paid for her work.
She said that she should have made me pay a $2k decorator bill rather than have her decorate because that’s not part of her job, even though throughout our year of interaction, she never once indicated that this was an additional service and happily picked out décor with me. I finally texted her “Please just stop texting me”, and she sent one last hateful text, and that was it.
I had to reach out to her one more time about a $1600 charge, and it took three messages for her to get back to me, only because I threatened legal pursuit in my third message. She called me pushy and told me to stop harassing her, and I told her that if she potentially had $1600 missing, she’d probably want answers too. She accused me of thinking that I am the center of the universe and various other nasty remarks and again relayed her entire medical history while complaining about the damage that she sustained “at my wedding” as if I personally injured her.
This woman is completely bonkers. I have never met a professional in my entire life who argues with and antagonizes her clients and can’t simply handle final interactions with grace and walk away like an adult despite a poor outcome. She will no doubt respond to this review angrily and call me more nasty names. She acts this way because she is embarrassed by her incompetence. Spare yourself a lot of headache and heartache and stay away. My wedding was nearly ruined by her.
This report was posted on Ripoff Report on 11/02/2020 06:43 PM and is a permanent record located here: https://www.ripoffreport.com/report/beautiful-days-brandibrandi/lake-waukomis-missouri-ruined-1501552. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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