Report: #1503595

Complaint Review: Bella & Co. Cosmetics - Moss Point Mississippi

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  • Reported By: Christina — WESTLAND Michigan United States
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  • Bella & Co. Cosmetics P.O. Box 9084 Moss Point, Mississippi United States

Bella & Co. Cosmetics Ashley Richards or Ashley Brionne Took money for products not sent. Moss Point Mississippi

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I had never had a problem with this company before, however, they had a Black Friday and Cyber Monday deals, and I ordered almost $100 worth between both orders. 

First clue should have been the same "printer skipped your order" email for both orders I received on December 8th. On December 15th the owner posted that USPS lost 85% of her holiday orders, that she was going to replace the orders, but if you wanted a refund, that she would issue one. I asked via email and direct message for tracking information for both orders. That request was ignored several times. I asked for a refund stating a lack of tracking number on 12-17 and the reply was "Hello Christina, as stated on https://www.usps.com, USPS is receiving a high volume of orders and limited employees due to COVID-19. USPS has your order, but it has not updated in their system".  I asked again for a refund on December 29th and was told I would get a refund that week. 

I followed up with another message on 01-4 and have so far been ignored. 

To date, both of my orders on the site show unfulfilled, I don't have any tracking numbers, and my refund requests are not being followed through. 

This report was posted on Ripoff Report on 01/05/2021 02:24 PM and is a permanent record located here: https://www.ripoffreport.com/report/bella-cosmetics/moss-point-mississippi-ashley-1503595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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