Complaint Review: Best Buy 925 Patterson Plank Rd Secaucus, NJ 07094 - secauscus NJ
Best Buy 925 Patterson Plank Rd Secaucus, NJ 07094 THEY Sold me a TV with no parts no stand or Remote control secauscus NJ
In may 28 2020 I purchased an Open Box in great condition with all part included was sopose to be ready in an hr for curb side pick up 3 day wainting for an email to pick up never received one I show up at best buy and was greeted by rep in the parking lot I aske him that I have not received my order if i could speak with a manager to find out what was going on well he tells me he is the manager so I ask him what was going with my orde he replies, with not even looking , in to my order that it was coming from another state and to waif for corporate to send me an email, which i never got.
an hr after leaving I go into the best buy website it was ready for pick up so I go the following day to go pick up , they have it set up like they are in a high security facility to get your stuff to be meeted by these thugs so i waited they bring the TV out wrapped in bubble I ask him if everything was in there he replied yes so I did not beleive him, so I open it to my surprise just the TV was in ther
no remote or tv stand as it stated in my receipt, so i ask him to please let me have the rest of the tv parts, he replied that he did not know were it was so he called someone to bring a remote but not the stand, he gave me an old remote full paint and not for the tv I told them i wanted to speak to a manager and they refused to let me speak to the manager, he tells me if i want a remote and a tv stand I had to pay aditional money which was sopese to be included he told strait up I am not ginving you anything you neeed to buy it ,he got loud took advantage that i was alone with my grandkids and daughter to bully out of there told he would call the cops I told him I will report this to corporate but ther no one to take your complaint so I am left with no tv stand or remote...
This report was posted on Ripoff Report on 06/01/2020 09:22 AM and is a permanent record located here: https://www.ripoffreport.com/report/best-buy-patterson-plank-rd/secauscus-sold-tv-no-parts-1495857. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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