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Report: #1507802

Complaint Review: Best Buy - Richfield Minnesota

  • Submitted:
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  • Reported By: Travis — Godfrey United States
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  • Best Buy 7601 Penn Ave. S Richfield, Minnesota United States

Best Buy Total Tech support coverage plan is a SCAM DO NOT GET IT ! Richfield Minnesota

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I purchased the total tech support coverage plan to upgrade my arcade 1 up machine. I had a few other things that I could use help with so I thought it would be a good deal. I was wrong. After their billing department lied to me saying that arcade 1 up machines were covered under the "virtual reality" section of video games and should be serviced through the home theater department. I was shifted around to five different people who kept me on hold for two hours.     

They signed me up for $199.00 yearly renewable TTP program then promptly dropped my call. It was so late the local store was already closed so I had to call back the next day, after going through another three people each one put me on hold again and dropped my call each time. I kept calling back to speak to a 2nd geeksquad agent who told me they do not work on arcade 1 up machines even though they sell them.

I called back the next day to set up an appointment to fix the backlight on my 60 inch flat screen and the new geeksquad agent said they don't do that either ! I wondered what do they do. So buyer beware, unless it is expressly written verbatim on Best buy's website they don't do it and will not cover it. I gave up on any cpu services because Geek Squad still charges $49 with only %20 discount for TTP members so what am I paying for?

They should change the name from "total protection" to only if we feel like it. I requested a refund for which they refused after only two days of membership.

This report was posted on Ripoff Report on 05/06/2021 10:03 PM and is a permanent record located here: https://www.ripoffreport.com/report/best-buy/richfield-minnesota-total-1507802. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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