Best Buy Selling defective merchandise Nationwide

As Best Buy continues its slide into retail demise its revised business model increasingly includes simply not honoring its own return policies whenever they sell store damaged or defective merchandise. I bought a cellphone from them which was delivered to me damaged. I attempted to return the defective merchandise but the return was refused because as the Best Buy manager put it "We don't know who broke it." I would think they don't know but neither do I. The fact is they are selling damaged merchandise from their stores and refusing to honor their comittments, which is reflected in thier very low customer satisfaction rates and rising consumer complaints. Let the buyer beware seems to be Best Buy's new motto.