Report: #1486650

Complaint Review: Best Buy - Nationwide

  • Submitted:
  • Updated:
  • Reported By: David — San Diego United States
  • Best Buy Nationwide United States

Best Buy Selling defective merchandise Nationwide

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As Best Buy continues its slide into retail demise its revised business model increasingly includes simply not honoring its own return policies whenever they sell store damaged or defective merchandise. I bought a cellphone from them which was delivered to me damaged. I attempted to return the defective merchandise but the return was refused because as the Best Buy manager put it "We don't know who broke it." I would think they don't know but neither do I. The fact is they are selling damaged merchandise from their stores and refusing to honor their comittments, which is reflected in thier very low customer satisfaction rates and rising consumer complaints. Let the buyer beware seems to be Best Buy's new motto.

This report was posted on Ripoff Report on 10/21/2019 09:13 AM and is a permanent record located here: https://www.ripoffreport.com/report/best-buy/selling-defective-merchandise-1486650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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