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Report: #1510231

Complaint Review: A Better Solution Home Care San Diego - San Diego CA

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  • Reported By: Manny — SAN DIEGO CA United States
  • Author Confirmed What's this?
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  • A Better Solution Home Care San Diego 8929 Complex Drive San Diego, CA United States

A Better Solution Home Care San Diego Their PPP loan is fraud, their caregivers has tons of criminal background.. San Diego CA

*Consumer Comment: Regarding owners remarks on ppp loan

*Author of original report: A Better solution in home care loan

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I visited my sick mother in San Diego being cared by a company, Better Solutions In Home Care. I could say most of the caregivers aren't doing the job they are supposed to do. 2 out of 5 caregiver does something on their cell phones most of the time. They need to be reminded to check our mom's temperature, check the oxygen saturation if less than 92% that my mother will need supplemental oxygen, change diaper etc. I know that caregiver also need  to assist patient with light housekeeping, laundry etc. but those are not being serviced.

It was disappointing to see caregivers just holding their cell phones almost the whole shift and us being charge for such big amount of dollars per hour. I woke up one night to check how's my mother doing and found that the caregiver turned off all the lights and resting.

Although, I would like to commend one caregiver that work beyond her duties us caregiver, her name is Marina de Guzman. We admire her for doing such an excellent job! She's the best!!!

Your agency must educate or lecture your employees on how to perform their duties well in order for your agency to gain more clients that will trust you to care for their loved ones.

This report was posted on Ripoff Report on 07/21/2021 03:57 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Regarding owners remarks on ppp loan

AUTHOR: Tammy - (United States)

POSTED: Thursday, July 29, 2021

 I was looking for a home care agency and was referred to different sites. I do my research diligently before committing to anything. I found it interesting that the rebuttal states there was never a PPP loan taken out. Anyone can look up PPP loans and who has received them. I did look up this agency and saw where one loan was given out on 3/21/21 in the amount of $106,700 and another amount was given on 4/29/20 in the amount of $600k and the entire amount was forgiven as of 11/5/2020. So how can this be possible ??

Everyone needs to do their own research and not take someone’s word. Some of the websites you can locate this information on is: or just google "Find out what companies got the ppp loan” It’s really very simple

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#1 Author of original report

A Better solution in home care loan

AUTHOR: Mindya - (United States)

POSTED: Thursday, July 29, 2021

Loan Size:


Jobs Retained:


Loan Approved:


Loan Status:

Paid in Full or Forgiven


Bank of Southern California, National Association

A Better Solution In Home Care, Incorporated in San Diego, CA received a Paycheck Protection Loan of $600,000 through Bank of Southern California, National Association, which was approved in April, 2020.

This loan's status is reported by the SBA as "Paid in Full", which includes both loans repaid and those fully forgiven from repayment under PPP guidelines. The loan's status was last updated by the SBA in December, 2020.

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