Beyond Alkalinity and Wellness Beyond Alkalinity: Failed Refund After Return, Broken Promises, and Poor Customer Service Los Angeles California

I had a terrible experience with Beyond Alkalinity and feel compelled to warn others. I purchased two wristbands from the store and, per their instructions, returned them promptly for a refund. They initially communicated via text messages and phone calls, promising that a refund would be issued upon receiving the items. Despite my compliance and providing all the required information—including the credit card number they requested—they still have not processed the refund.

The items were shipped back to the store with clear proof of delivery, including tracking information and documentation, but they refuse to honor their commitment. I followed up multiple times through text messages and phone calls, but I received no resolution. This ordeal has dragged on unnecessarily, causing me frustration, wasted time, and stress.

Beyond Alkalinity's actions demonstrate a lack of integrity and professionalism. They fail to stand behind their word or show any accountability. Customers should not have to go through this level of hassle just to receive what they are entitled to—a fair and timely refund.

I strongly advise others to avoid doing business with Beyond Alkalinity. They are untrustworthy and do not value their customers.