Report: #1513031

Complaint Review: Bikeberry.com - Brea CA

  • Submitted:
  • Updated:
  • Reported By: TAHNEE — HUNTINGTON BEACH CA United States
  • Author Confirmed What's this?
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  • Bikeberry.com 735 Challanger Brea, CA United States


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DO NOT BUY FROM THIS COMPANY! HORRIBLE RETURN POLICY THEY RIP PEOPLE OFF! On 09/20/2021 I placed an order with BikeBerry.com for an electric bike for my husbands birthday. On 09/24/2021 I cancelled the order. BikeBerry told me that they could not cancel the order as it was shipped. That was it, not willing to work with me at all, I called UPS to see if there was something I could do they told me to reject the order.

So I rejected the shipment from UPS (never even got off the truck) The item was sent back to bikeberry never delivered never touched and they kept $326.83 of my money for an item that was never even delivered to my home. Never touched. How can any company justify something such as this? Unopened, never touched but you keep $326.83 of your customers money? I tried to work this out with the company on several occasions and they don't care.

They somehow justify stealing money from customers. This is not ok- in any way shape or form. This is bad business, this is stealing on all levels. I can see if the box was delivered opened and items were missing. I can see if I had it for any part of the time. I can also see maybe paying the shipping fee, but $326.83 for something I ordered and never even set eyes on the box. DO NOT BUY FROM THEM!!!

This report was posted on Ripoff Report on 10/21/2021 09:18 PM and is a permanent record located here: https://www.ripoffreport.com/report/bikeberrydotcom/brea-ca-bikeberry-received-1513031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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