Complaint Review: Billy Craft Honda - Lynchburg Virginia
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- Author Confirmed
- Billy Craft Honda 2634 Lakeside Drive Lynchburg, Virginia United States
- Phone: 434-385-6045
- Web: https://www.billycrafthonda.com/
- Category: Auto dealer
Billy Craft Honda Fails to Divulge Major Engine Issue When Selling a Car Lynchburg Virginia
*Author of original report: Billy Craft Stepped Up
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We purchased a used 2012 Honda Odyssey from Billy Craft Honda in September 2017. At the time, Billy Craft did not inform us there was an extended factory warranty from Honda on this vehicle. The warranty had been in place since at least 2014. The underlying issue needs a rebuilt or a new engine to fix. Had Billy Craft informed us of this warranty we could have backed out of the deal (they did not want that, they wanted the sale) or we could have taken the appropriate steps to get this fixed in the 2.5 years since.
We did not learn of this warranty until will fixed the symptom twice, and after the second time it was impossible for us to take advantage of the warranty.
Billy Craft's unethical and dishonest business practice is now going to cost us big money.
This report was posted on Ripoff Report on 07/02/2020 08:26 AM and is a permanent record located here: https://www.ripoffreport.com/report/billy-craft-honda/lynchburg-virginia-fails-car-1497094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Billy Craft Stepped Up
AUTHOR: Chris - (United States)
SUBMITTED: Thursday, July 02, 2020
After I posted this, Billy Craft reached out and worked with me on a potential resolution. Kudos to Kevin at Billy Craft Honda for taking the time to find a solution that I could agree with. Although I wish the problem would have not happened in the first place, I'm satisfied that Billy Craft Honda is taking the proper steps to get my vehicle fixed up.
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