Complaint Review: bingomania.com -
bingomania.com refusing a payout.
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Customer Support Team
Ticket History Noel (Client) Posted On: 24 February 2021 12:34 PM My BTC Payout hasn't been received. It's been a little over 24 hours ago. I copied and pasted the wallet ID. I haven't received a way of tracing the transaction.
Ticket ID: 481935
Priority: Normal - P4
Anyhow on Monday, March 1st I received an email from Maximo G at bingomania support which
denied my payout request because my account wasn't verified.
Interestingly enough is that they don't require account verification to take my money as
I had some previous losses with this casino.
What followed were several emails back and forth and multiple uploads of several
documents they needed in order to verify my account in order to have my payout request
approved. I had to re-submit some photos to their exacting specifications to accomplish
Finally, on March 4th I received an email from Marco A from bingomania customer support
informing/congratulating me, confirming that my account was now verified for a payout on
Monday, March 8th.
Well today is March 8th and once again Maximo G denied my payout request because my
account was not verified.
Shortly after receiving that email I logged on to my account and entered bingomania's
"support"chat and I got Marco A.
I informed him that my payout request was denied again because my account had not been
verified so I copied and pasted the email which informed me that account had now been
He forwarded this info to Maximo G (probably sitting in the next cubicle), and then Marco
told me that I should have just received a correction email from Maximo as to the exact
reason my payout was not approved.
It seemed like a trick they used to run the clock out on me playing with the time I would
have to request a payout and the time in which I made a deposit.
After back and forth with Marco A telling him the casino is a scam and an FU, bingomania
suspended my account so now I can't go back in and retrieve vital proof of my complaint.
The bottom line is no matter what bingomania will refuse to make payouts and find
limitless ways to steal your winnings.
I have saved most of (if not all), back and forth emails with bingomania which will
confirm my complaint.
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This report was posted on Ripoff Report on 03/08/2021 11:06 AM and is a permanent record located here: https://www.ripoffreport.com/report/bingomaniadotcom/refusing-payout-1505837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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