Complaint Review: Bishop Plumbing, Heating & Cooling - Brian Wilk and Kristina Curran - Des Plaines Illinois
Bishop Plumbing, Heating & Cooling - Brian Wilk and Kristina Curran Brian Wilk Kristina Curran Bishop Plumbing, Heating & Cooling - Brian Wilk and Kristina Curran Bishop Plumbing, Heating & Cooling - Brian Wilk and Kristina Curran BISHOP PLUMBING Scam artists! Charged $1400 to repair a heater that worked for 2 hours! Des Plaines Illinois
PLEASE READ - STAY AWAY!!!! FAKE POSITIVE REVIEWS!!! PLEASE LOOK THROUGH YELP FIRST!!! My elderly mother reached out to Bishop after her heater stopped working. This was the first time that she tried to do something on her own since my father passed away. They charged her $1400 for a bandaid repair - not bad for not even a full day’s worth of work, right? I tried to give Bishop the benefit of the doubt by reaching out to them, after my mother called me in tears, in hopes of working something out. I thought that they would have some human decency.
After calling multiple times without any help I decided to send an email to the owner Brian Wilk, as a last resort. I finally get an email from their VP Kristina Curran. I cannot believe the cold-hearted response that I ended up receiving from her. Kristina did not even have the decency to pick up the phone to call me back in order to discuss this with me, instead she cowardly chose to write an insensitive response via email after I expressed to her employee Gina how poorly my mother was treated by their other employee Brian.
Kristina responded as if I should be extremely grateful for the fact that Bishop sent Brian back over to my elderly mother’s home to then have him get extremely aggressive and yell at her in order to intimidate her after she just spent $1400.00 for a repair on a heater that only lasted for 2 hours, to then end up sitting in the cold, without heat, for close to a week. But even though there is a language barrier and English is not her first language, my mother signed a contract so who cares it is not their problem. How does a heating company not offer any warranty on their repairs, especially after 2 hours??? And how do they not have 24 hour emergency service during the winter?
When I called Bishop I was told that they do not have anyone to send out during an emergency. LIARS!!! Yet their listing on Google shows that they are open 24 hours. It is very clear that Bishop does not care about their customers once payment is received. How heartbreaking that they left a senior citizen in the cold, without a care, in the middle of winter!!! I can honestly say that I have never dealt with a company as morally corrupt as this. They are supposed to be professionals. Their technician Brian should have had the proper training to know when he needs to deem something as beyond repairable.
He should have never tried to do a repair on a unit that he, as a professional, knew from the start that he himself could not repair or that it would only act as a temporary bandaid (especially if he needed to invest "20 hours” as their VP claimed). Absolutely absurd and such a joke!!! Bishop, nor Brian their tech, invested anywhere near 20 hours of work. Then after their horrible attempt at a repair they then tried to tell my mother a new heater would be 7k. They say that the pricing is due to them being licensed, insured and bonded. I contacted two other local companies (both licensed, insured, and bonded as well - one with over 30+ years of experience) yet Bishop quoted my mother more than double their price.
All of this coincides with the reviews that I have read online claiming how Bishop takes advantage of people by grossly overcharging them. They get customers locked in by not only charging a dispatch fee but then adding a ridiculously high diagnostic fee so that they get backed into a corner and just end up using them versus losing out on over $400.00. After speaking with the State, and the city of Des Plaines, both mentioned that this is NOT the first complaint and that they have received numerous complaints about Bishop regarding similar issues as mine throughout the years. Which makes me question how a company with a track record like theirs gets the State to continue to renew their license year after year.
My siblings and I found a great company down the street from Bishop who charged just under 3k for a brand new heater. They couldn’t believe the amount that my mother was charged for an attempt of a repair that should have never been done in the first place.
This report was posted on Ripoff Report on 01/08/2021 08:36 PM and is a permanent record located here: https://www.ripoffreport.com/report/bishop-plumbing-heating-brian/des-plaines-illinois-scam-1503721. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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