Complaint Review: Blue Mercury, Inc. -
Blue Mercury, Inc. Purchased cosmetics in-store for $146.28 on 2/27/19. Called website to return. Was emailed return label. Items Returned. No refund despite 3 calls to online number, 3 calls to store.
*Consumer Suggestion: You need a Lawyer
Purchased cosmetics in-store for $146.28 on 2/27/19. Called blue mercury website to return.
I was told this would be no problem. I was emailed a return label. I took the package to the UPS store THAT same day at around 530pm (this was around 3/5 or 3/6/19 I believe). This was the UPS store on Gloster St in Tupelo, Mississippi.
I did not see a refund for weeks. I called the online number 2 times. I also emailed them several times. They said they could not do anything as it should never have been sent via UPS and they do not know why anyone sent me a label. The policy is that in store is handled by the stores and online purchases online. This makes sense; however, it was the error of the person online who sent me a UPS label and told me it would be processed in 5-7 days. The online number told me (on phone and email) that I would have to call the original store and they would refund me..
I called the store (on M Street in Washington, DC) 2 times on 4/9/19. I was told this would be fixed. I had one return call leaving the main website number. I called back and have yet to hear anything.
They have the information, the copy of the receipt, my name, etc
I spend thousands of dollars yearly at this store. I do not see why such a simple refund is so difficult.
I would like a prompt resolution and refund.
This report was posted on Ripoff Report on 04/12/2019 09:06 AM and is a permanent record located here: https://www.ripoffreport.com/report/blue-mercury/purchased-cosmetics-instore-1476985. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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