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Report: #1476985

Complaint Review: Blue Mercury, Inc. -

  • Submitted:
  • Updated:
  • Reported By: Roxana — Disctrict of Columbia United States
  • Author Not Confirmed What's this?
  • Why?
  • Blue Mercury, Inc. United States

Blue Mercury, Inc. Purchased cosmetics in-store for $146.28 on 2/27/19. Called website to return. Was emailed return label. Items Returned. No refund despite 3 calls to online number, 3 calls to store.

*Consumer Suggestion: You need a Lawyer

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Purchased cosmetics in-store for $146.28 on 2/27/19. Called blue mercury website to return.

I was told this would be no problem. I was emailed a return label. I took the package to the UPS store THAT same day at around 530pm (this was around 3/5 or 3/6/19 I believe).  This was the UPS store on Gloster St in Tupelo, Mississippi.

I did not see a refund for weeks. I called the online number 2 times. I also emailed them several times. They said they could not do anything as it should never have been sent via UPS and they do not know why anyone sent me a label. The policy is that in store is handled by the stores and online purchases online.  This makes sense; however, it was the error of the person online who sent me a UPS label and told me it would be processed in 5-7 days.  The online number told me (on phone and email) that  I would have to call the original store and they would refund me..

I called the store (on M Street in Washington, DC) 2 times on 4/9/19. I was told this would be fixed. I had one return call leaving the main website number. I called back and have yet to hear anything.

They have the information, the copy of the receipt, my name, etc

I spend thousands of dollars yearly at this store. I do not see why such a simple refund is so difficult.

I would like a prompt resolution and refund.

This report was posted on Ripoff Report on 04/12/2019 09:06 AM and is a permanent record located here: https://www.ripoffreport.com/report/blue-mercury/purchased-cosmetics-instore-1476985. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

You need a Lawyer

AUTHOR: Baker - (United States)

POSTED: Friday, April 12, 2019

 I have a easy and affordable solution for you. If interested contact me at jaybaker400@gmail.com I will respond back. I had a similar situation with a dry cleaners refuse to pay for a shirt that they damaged of mine they said they were not going to pay for it. But the moment I contacted affordable Law Services two weeks later I got a check in the mail $75 for the shirt an apology letter from the owner.

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