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Report: #1487515

Complaint Review: Bonnie's Shoes -

  • Submitted:
  • Updated:
  • Reported By: Daniel — St. Louis United States
  • Bonnie's Shoes China

Bonnie's Shoes After initial order sent an invoice to my email as a fraud check and it placed a second order

*Author of original report: Resolution

*Author of original report: PayPal chat message

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Last month I placed an order with Bonnie's Shoes for wife. The first order was a legit order as placed. Upon checkout I received a very real invoice from Bonnie's Shoes sent through PayPal (My payment method used) what looked to be a confirmation of the order and to click the actually pay the merchant.  I did so and it effectively spawned a second order.

I did try to contact the merchant with no reply.  I then did a dispute with PayPal thinking they would protect me, especially cause I didn't even receive the product for the fraudulent second order, but the merchant uploaded the tracking number for the known good order and PayPal accepted that as proof.  Even though they have both orders from my account within minutes of each other and I provided emails showing the tracking number is from the order I did not dispute.

After ordering I can plainly see the company is based in China with a ton of affiliated companies.  

Thier email provided isn't even to a real email, it goes to a subsidiary of Alibaba cloud services. 

zbyhelp@aliyun.com

 

This report was posted on Ripoff Report on 11/10/2019 07:18 AM and is a permanent record located here: https://www.ripoffreport.com/report/bonnies-shoes/after-initial-order-sent-1487515. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 Author of original report

Resolution

AUTHOR: Daniel - (United States)

POSTED: Monday, November 11, 2019

The referenced company has finally reached out to me and issued a refund.  They did apologize and claimed it was an oversight on both accounts of non communication and not shipping the item.

It is still very disappointing of PayPal to not protect their users.  Evidence of my dispute was incontrovertible, yet they still denied my dispute.  

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#1 Author of original report

PayPal chat message

AUTHOR: Daniel - (United States)

POSTED: Sunday, November 10, 2019

 Here you can see PayPal admit the shipment was for another order but still won't issue a refund against Bonnie's Shoes. This is more of an issue with PayPal now. Paypal chat support below dan adams 08:12 AM Hi there, I just received an email saying my dispute was sided with the shady a*s merchant.

How do I take to a real investigator? The merchant uploaded a tracking from another order all together that I did receive and you all accepted that as proof which is BS. I even gave proof directly from my email of both orders, and the shipping confirmation from the good order with matching tracking numbers.

It doesn't seem that PayPal took the actual time to review the case and just hit the denied button cause there was a tracking added. When I clearly presented facts that this merchant loaded an erroneous tracking. I have been a PayPal customer since the dawn of PayPal with not one dispute till now.

I have a track record of completely honest activity and you all sided with a fly by night merchant. Let me know if you all will do the right human thing to do and review the evidence presented. Your process does not protect your customers at all here. I will 100% stick to credit cards that offer real customer protection if this is the regular practices at PayPal.

Thier contact info goes to Alibaba cloud services. Shady You are now chatting with Vivek Vivek 10:57 AM Hi Dan, Greeting's for the day. How may I assist you? I see that you are worried and frustrated that the file has been created on merchant favor. Do not worry, I will try my best to help you out with this. Please allow me 2-3 minutes to check this for you.

Thank you for staying online. I appreciate your patience. You are now chatting with Vivek dan adams 11:10 AM Thank you for your concern. I don't dispute unless I have been wronged and I don't want to let 37 dollars go just because Vivek 11:11 AM I can understand :)

Do not worry, let me get you connected to our dedicated department, who will be happy to check for the available option and help you further according with your concern. dan adams 11:11 AM Thank you so much! Vivek 11:12 AM I would request you to stay online, while am transferring the chat to the concerned department.

dan adams 11:12 AM Not a problem. Vivek 11:13 AM But before transferring, I would like to know from whom did you receive the email ? I see that we has sent you the email. dan adams 11:14 AM Yes, it was the automated email stating the dispute was closed due to the company adding tracking. But they added tracking from the good order not the one I didn't receive.

From PayPal Vivek 11:15 AM Yes, I found the email. Thank you for confirming. I would request you to stay online, so that i can transfer the chat for you. dan adams 11:15 AM Sure thing You are now chatting with Ankit dan adams 11:17 AM Hi Ankit Ankit 11:17 AM Hello Dan I see your chat was transferred to me.

Thank you for patiently waiting and don’t worry, please bear with me a moment while I pull up your account details and review the chat history. dan adams 11:17 AM Not a problem at all. It is in reference to a closed dispute Ankit 11:20 AM I appreciate your patience in this matter.

dan adams 11:20 AM Not a problem Ankit 11:22 AM Dan, I can completely understand that you have not received the item from the seller. We do value and respect your business with us. This case was closed because of the valid tracking from the seller which shows that the item was delivered to your address. The tracking number is "YT19 283 21 27 20 66 244" I know that you have not received the item at all.

Just to confirm, did you receive any sort of missing item or even a letter or worthless item or you didn't receive anything at all? dan adams 11:23 AM So the issue is that they added that tracking to this case for 37 dollars, but if you look at my history on PayPal you will see a 35 order from the same company minute prior.

That tracking was for that order and not the 37 order. Ankit 11:25 AM Yes and thank you for the information. But I see that this tracking shows the package was delivered to your address for the purchase of $37.9. The seller has uploaded the tracking for this specific transaction. Sorry it is $37.39. dan adams 11:25 AM The 37 order was never sent, I never received a tracking or anything.

That order was not approved anyway, they sent a separate invoice for that 37 order through PayPal that looked like the original order, I approved it thinking it was from PayPal due to it being a foreign company, making sure it wasn't fraud. Here, let me take a snap shot of the 35 order email real quick. It shows the 35 order being the one with tracking. Stand by. Here you go.

https://bonnieshoes.com/8393621589/orders/f8c432dc1552f6228841707f6a45d9c1 Ankit 11:28 AM Sure! dan adams 11:28 AM They use Shopify and that is my order and shipping info You can see the tracking matches on the 35 order, not the 37 order. Ankit 11:30 AM Thank you Dan. But I'm so sorry, I cannot open these external links due to security reasons.

I do understand that this tracking is for other 35 order and not for 37. dan adams 11:30 AM Let me take a snap Your file has been uploaded. Screenshot_20 ... 3101.png / 0.46 MB There you go. That's the snap of the link with proof they provided erroneous data Ankit 11:33 AM Yes, I see the tracking number matches with your $37.39 purchase. But since you have filed a claim as item not received, the seller uploaded the tracking number which shows the item was delivered to your address.

I know that tis tracking is for different order and we are not able to verify that. However, we can help you with this case. Please contact USPS and ask them for a document which shows that the item was not delivered to your address or if this is not a valid tracking, we will reopen the case for you. this* dan adams 11:34 AM I don't know what to do here.

They didn't ship the 37 order so USPS has no hand in this at all I can't get data on something that never happened. I just provided undisputed proof they are lying and you all are still siding with the fraudulent company They can then enter any tracking they want that if it was delivered then you all side with the company Ankit 11:36 AM I'm understanding your situation here Dan.

Whenever our customer files a claim under, Item not received, we need a proof from seller which shows that the item was delivered to your address. The seller has uploaded the tracking number which shows the item was delivered to the address mentioned in your transaction page and therefore the case was denied. dan adams 11:36 AM I don't think I am being understood.

I just provided you 100% proof that the item was in fact not received. The tracking I proved is not related at all the the disputed case. Ankit 11:38 AM We do not side with any merchants or our customers. As per the dispute, when the seller are able to provide a valid tracking which shows that the package was delivered to the address of the buyer provide provided in the transaction page, the cases are closed in seller's favor.

I'm sorry for the trouble, yes I can see the item was for different order, but in this particular purchase, the tracking matches. dan adams 11:38 AM Can I please be called whenever the US based entity is open? I would like to talk to someone this side of the pond on the phone please. You even say you chose in their favor even though the shipment was for a different order.

Ankit 11:39 AM I'm sorry I was not able to help you with this case. If you would like to speak over the phone, you can call us at 888-221-1161 between M-Su (6:00 AM PT to 6:00 PM PT)

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